Principal Product Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Principal Product Manager owning Joy.ai, Asurion’s AI-native tech concierge reasoning, orchestration, and evaluation systems. Building reliable agent capabilities for household technology support journeys.
Responsibilities:
- Own the Joy agent reasoning layer end-to-end, from opportunity discovery and product thesis through launch, adoption, and iteration
- Shape how Joy interoperates with the broader Asurion stack
- Own evaluations as the product's quality system, defining offline and online product-quality evaluations
- Partner with engineering on reliable agent architecture, evaluation harnesses, observability and tracing, human-in-the-loop controls, guardrails, and production readiness
- Build conviction through working demos, measurable evaluation results, customer discovery, and clear decision memos
- Rally domain product managers, design, engineering, data science, field, legal, security, and executives around decisions needed to ship a dependable agent
- Establish the evaluation harness as the source of truth for shipping decisions, define agent-to-agent orchestration, and improve Joy's reasoning reliability and breadth
Requirements:
- 8+ years of product management
- Track record of 0-to-1 product development, taking a product from concept to first customers, revenue, or measurable business impact
- Experience using customer evidence, product metrics, and structured judgment to make high-stakes product decisions with incomplete information
- High agency with modern AI tools, such as Claude, Cursor, Codex, or equivalents, for prototyping, analysis, writing, testing, research, or automation
- Hands-on experience building, prototyping, or shipping AI agents, LLM features, agent orchestration, workflow automation, or decision-support systems
- Strong intuition for agent evaluation and reliability, including eval harness design, offline vs. online evals, hallucination and failure-mode analysis, human-in-the-loop design, permissions, auditability, and tracing/observability
- Experience managing design partner, Early Adopter, or lighthouse customer programs
Similar Jobs
Senior Product Manager
Senior Product Manager analyzing mobile-app behavior and advertising data for an ML-based RTB platform. Turning insights into measurable product improvements for global gaming, fintech, and e-commerce clients.
Director, Product Management, Content Strategy – AI Readiness
Director shaping UpToDate clinical content strategy, structure, metadata, and AI readiness. Enabling responsible AI-powered clinical decision support through cross-functional product leadership.
Technology Product Manager – Associate Director
Associate Director owning UpToDate access, identity, and web/mobile product strategy. Improving clinician and enterprise customer experiences for Wolters Kluwer Health.
Senior Product Manager
Senior Product Manager shaping AI browser features for a growing B2C technology company. Driving product strategy, experimentation, and cross-platform launches across desktop and mobile.
Senior Data Product Owner – Azure DevOps, Data Strategy
Senior Data Product Owner driving Azure DevOps, data strategy, and data products at Nagarro, a digital product engineering company. Managing backlogs and stakeholders across business and technology teams.
Product Owner – Matchmaking
Product Owner improving activation, relevance, recommendations, and quality matches for paying users. Social Discovery Group operates global social entertainment and connection platforms.
Product Manager – OpenLab Software Products
Product Manager owning Agilent's OpenLab CDS software maintenance, licensing, and lifecycle strategy. Driving product adoption, migrations, commercialization, and recurring revenue growth.
Senior Product Manager, AI-Native Products
Senior Product Manager owning strategy, delivery, and adoption for AI-native cybersecurity products. Driving agentic security innovation for Sophos’s global customer and partner ecosystem.
Legal Product Manager – Legal Engineer, Qualified Lawyer
Legal Product Manager automating legal processes with no-code tools, JavaScript, and AI. Supporting software clients at Hopkins, a German private-person law firm.
Senior Manager, Product Management
Senior product manager leading forecasting and analytics platforms for RTX’s aerospace and defense business. Defining roadmaps, prioritizing features, and delivering enterprise finance, logistics, and operations solutions.
Senior Product Manager, Solar
Senior Product Manager owning solar customer problems, discovery, and product strategy at Zeitview, an intelligent aerial imaging company. Translating enterprise insight into prioritized requirements and growth plans.
Senior Product Manager, Solar
Senior Product Manager shaping solar inspection products at Zeitview, an intelligent aerial imaging company. Translating enterprise customer workflows into prioritized requirements, metrics, business cases, and go-to-market strategy.
Product Manager
Product Manager unifying Hygiena’s food-safety diagnostic applications into one connected platform. Owning roadmap, integrations, shared data, cross-sell, and customer adoption.
Principal Product Manager
Principal Product Manager driving product strategy and roadmaps for Vendavo’s cloud-based AI pricing and selling solutions. Leading SaaS product lifecycles, experimentation, and cross-functional delivery.
Salesforce Product Manager – Agentforce, Data Cloud
Salesforce Product Manager leading Agentforce and Data Cloud product strategy, pilots, and production releases. PhoenixTeam helps organizations modernize platforms and deploy practical AI and digital solutions.
Senior Product Manager, Utilities Vertical
Senior Product Manager owning Utilities customer discovery, requirements, and growth strategy. Zeitview delivers intelligent aerial imaging and infrastructure inspection insights for enterprise customers.
Product Lead – Product Owner
Product Lead and Product Owner turning business problems into prioritised digital product work. Owning discovery, delivery, testing, rollouts and stakeholder coordination in India.
Senior Product Manager, Audience Measurement, Media Data
Senior Product Manager leading Nielsen’s audience measurement and media data products. Driving streaming, broadcast, and cable insights through viewing data, analytics, and third-party signals.
Head of Global Nurse Call Systems Product Management
Leading Ascom’s global Nurse Call product portfolio for connected healthcare solutions. Shaping strategy, roadmaps, commercial performance and product management teams worldwide.
Product Manager
Product Manager owning fintech features for Just Eat Takeaway.com’s global food delivery platform. Driving roadmap execution, Agile delivery, analytics, and post-launch optimization.