Senior Product Manager
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Job Description
Senior Product Manager owning administrator tools for PeopleGrove’s higher-education engagement platform. Driving roadmap strategy, client-request resolution, and AI-powered workflow automation.
Responsibilities:
- Own the admin experience roadmap for the Engagement Hub from discovery through delivery, balancing client commitments, strategic bets, and engineering capacity
- Identify and resolve persistent platform administrator pain points by quantifying time-consuming workflows and shipping measurable improvements
- Build agents to automate and simplify administrative workflows
- Run the client-request intake process end to end, including triage, prioritization, expectation-setting, and timely resolution
- Partner with Customer Success and Support to turn recurring requests and escalations into product decisions
- Support go-to-market readiness through positioning, release communications, and client onboarding
- Collaborate with the VP of Product on annual and quarterly planning, roadmap strategy, and resource prioritization
Requirements:
- 5+ years of product management experience
- At least 2 years owning a complex B2B SaaS product
- Demonstrated experience owning admin, back-office, or operator-facing tooling
- Experience measuring improvements to users’ daily work
- Experience running structured intake and prioritization for client-raised requests
- Experience working directly with Customer Success, Support, and Sales
- Ability to manage a strategic roadmap alongside a high-volume triage queue
- Ability to navigate ambiguity and turn messy problem spaces into clear requirements
- Hands-on experience shipping, prototyping, or seriously evaluating LLM-powered features
- Strong cross-functional collaboration and influence without authority
- Comfort working in a distributed, async-first environment
- Experience with Jira, Confluence, Mixpanel, or similar product operations tools
- Curiosity, rigor, and an outcomes-over-output mindset
- Nice to have: higher education, alumni relations, mentorship, or community/networking platform experience
- Nice to have: human-in-the-loop or approval-gated automation experience
- Nice to have: growth-stage edtech or vertical SaaS experience
Benefits:
- Mission-driven work with real impact on student and alumni outcomes
- Small, senior team — your work shapes the product meaningfully
- Fully remote with a collaborative, low-ego culture
- Competitive salary
- Equity
- Benefits
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