Senior Product Manager, Operational Intelligence
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Job Description
Senior Product Manager leading automation and intelligent workflow initiatives at Wheel, focused on operational efficiency and team experience.
Responsibilities:
- Define and execute a phased automation strategy across operational domains, beginning with Marketplace Operations and expanding to Provider Operations, Clinical Operations, and Support
- Establish clear decision frameworks for determining what capabilities should be built into the core product vs. delivered through agentic automation or hybrid approaches
- Create multi-quarter roadmaps that balance quick wins with foundational infrastructure investments
- Directly design and prototype agentic workflows, including prompt architecture, task decomposition, escalation logic, and decision boundaries
- Configure and iterate on agent systems in production environments using real operational data and feedback
- Rapidly test and refine agent performance through experimentation, evaluation frameworks, and human feedback loops
- Personally own the functional behavior, performance, and reliability of agent outputs in production
- Translate ambiguous operational workflows into structured, executable logic suitable for AI-driven automation
Requirements:
- 5+ years of product management experience, with at least 3 years in senior or lead PM roles.
- Proven track record of building automation, workflow, or operational intelligence products in enterprise environments.
- Experience building with AI/ML systems, intelligent automation platforms, or agent-based tools.
- Background in B2B SaaS, healthcare technology, marketplace platforms, or enterprise operations software.
- Experience leading 0-to-1 initiatives in fast-moving, ambiguous environments.
- Outstanding communicator who brings clarity to ambiguity and can articulate complex agent systems, tradeoffs, and strategy with precision across technical and non-technical stakeholders.
Benefits:
- Medical, Dental and Vision
- Ancillary: Life, Short and Long Term Disability
- 401K match
- Flexible PTO
- Parental Leave
- Stock options
- Additional programs and perks
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