Senior Product Manager, PBM Member Experience
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Job Description
Senior Product Manager shaping the digital pharmacy experience at Rightway. Focusing on member engagement, product decision-making, and collaboration with design, engineering, and clinical teams.
Responsibilities:
- Own and evolve the vision for Rightway’s digital pharmacy experience, keeping members at the center of every product decision.
- Build intuitive, engaging features—like drug search, cost transparency, benefits clarity, and personalized reminders—that turn complex pharmacy benefits into simple member experiences.
- Partner closely with design, engineering, and clinical experts to create elegant solutions that balance usability with operational and regulatory needs.
- Use experimentation, analytics, and member feedback to continually improve adoption, satisfaction, and outcomes.
- Inspire the team with insights about member behavior and trends in digital health, translating them into actionable roadmaps.
- Lead and mentor an Associate Product Manager, fostering a culture of creativity, empathy, and data-driven decision making.
- Stay curious—explore how AI, digital retail, and consumer health innovations can push our member experience forward.
Requirements:
- 4+ years of product management experience, ideally blending consumer product and healthcare expertise.
- Strong track record of shipping B2C experiences that drive engagement and habit formation.
- Comfortable with experimentation, behavioral design, and data-driven optimization.
- Excellent communicator and collaborator; able to rally engineers, designers, and clinicians around the member voice.
- Passionate about building healthcare experiences that are as intuitive and delightful as the best consumer apps.
- Background in digital retail pharmacy or PBM member experiences.
- Experience with regulated markets (Medicare) or pharmacy data standards.
- Hands-on exposure to AI-powered product development or prototyping.
- Advanced degree in a relevant field (MBA, MPH, technical discipline).
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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