Senior Project & Service Manager
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Job Description
Project & Service Manager coordinating projects and IT services for clients. Overseeing contract compliance and collaborating with IT experts in a dynamic team.
Responsibilities:
- Support in managing project and service contracts and taking ownership of specific work packages.
- Coordinate contract-compliant delivery of our services together with our IT experts.
- Support quality assurance and the further development of our services within SLA and KPI requirements.
- Identify opportunities for improvement in collaboration and implement optimizations as part of Continual Service Improvement.
- Assist in onboarding new or changed services from planning through handover to operations.
- Support adapting customer requirements according to defined standards.
- Act as the interface between clients and the project & service team, coordinating tasks.
Requirements:
- Ideally initial experience in a project or service environment (e.g., IT services, operations, PMO, service desk, or customer success).
- Basic understanding of ITIL/ITSM processes and first exposure to IT operations, ticketing and workflow processes (Incident, Problem, Change).
- Experience with Jira and/or Confluence is a plus.
- First insights into project work and ideally familiarity with traditional or agile methodologies.
- Interest in new technologies, digital products and current trends in the IT field.
- Ability to capture requirements in a structured way, analyze them and work with the team to translate them into appropriate solutions.
- Very good German and good English, both written and spoken.
Benefits:
- Up to 100% remote work available for all employees
- 30 days of vacation
- No core working hours (flexible working hours)
- Part-time options
- Option for a company car for all employees
- Bike leasing (JobRad) with a Provectus subsidy
- Commuter subsidy for the Deutschlandticket for colleagues in/around Munich
- BahnCard 50 for frequent travelers
- Christmas bonus
- 20% employer contribution to the company pension scheme
- Sports and health benefits via EGYM Wellpass
- Discounts on a wide range of brands via Corporate Benefits
- Laptop and smartphone also approved for private use
- Technical home office equipment
- Transparent and individual development models
- Management and specialist career tracks
- Training and workshops
- Onboarding buddies
- Mentoring program
- Trainee program
- Subsidies for after-work activities
- Game nights & team events
- Company-wide celebrations
- Barbecue parties on our beautiful terrace
- Gaming sessions in the Provectus lounge
- Our LEGO corner in the office
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