Senior Regional Risk Manager

Posted 1ds ago

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Job Description

Senior risk leader protecting VCA’s veterinary operations, revenue integrity, and field performance across assigned U.S. regions. Leading dispersed risk managers, investigations, assurance programs, and crisis response.

Responsibilities:

  • Lead, coach and develop a geographically dispersed team of Regional Risk Managers.
  • Translate enterprise Value Protection, Field Risk & Performance strategy into regional priorities, annual plans and operating cadences.
  • Advise senior field leaders on complex risk, operational and business-performance matters.
  • Direct and quality-assure regional field assessments, operational assurance reviews, audits and corrective-action plans.
  • Oversee complex investigations involving financial loss, misconduct, diversion, compliance concerns, associate safety or operational breakdowns.
  • Analyze operational and financial data to identify charge capture, revenue integrity, margin leakage, loss reduction and execution-consistency opportunities.
  • Lead implementation and sustained follow-through of enterprise risk, compliance, safety, operational assurance and performance initiatives.
  • Develop regional performance reviews using dashboards, exception reporting, trend analysis and field intelligence.
  • Build cross-functional partnerships with P&O, Legal, Compliance, Finance, Medical Operations, Safety and Insurance teams.
  • Coordinate regional responses to significant incidents, crises, disasters and business disruptions.
  • Recommend improvements to enterprise policy, process, systems, analytics, training and operating models.
  • Maintain governance, confidentiality, quality, case management, reporting, records and compliance documentation.

Requirements:

  • Bachelor’s degree in Business, Risk Management, Criminal Justice, Safety, Healthcare Administration or a related field required; equivalent combination of education and experience may be accepted.
  • Minimum 10 years of progressively responsible experience in multi-site risk management, operations, compliance, investigations, safety, asset protection, operational assurance or business-performance leadership.
  • At least 3 years of direct people leadership or significant accountability for delivering results through others.
  • Experience advising senior field leaders and managing complex matters across a broad geography.
  • Proficiency with Microsoft Office, case management and reporting tools.
  • Ability to interpret dashboards and operational data.
  • Valid driver’s license.
  • Ability to travel approximately 50%, work independently across assigned markets and respond to urgent matters when needed.
  • Experience with Power BI or similar analytics platforms, workflow tools and technology-enabled risk or performance solutions preferred.
  • Twelve or more years of relevant experience preferred.
  • CPP, CFE, ARM, CRM, CSP, WZ, Lean/Six Sigma, change-management or other relevant professional certification preferred.
  • Experience building or evolving field capabilities, leading crisis or business-continuity response and implementing enterprise programs in a decentralized operating environment preferred.
  • Exceptional business and financial acumen.
  • Deep technical expertise in enterprise risk management, operational assurance, investigations, compliance, controlled substances, safety, physical security, crisis response and business continuity.
  • Proven people leadership of geographically dispersed professionals.
  • Advanced analytical and problem-solving capability.
  • Strong executive communication, facilitation and presentation skills.
  • Demonstrated change leadership and program implementation across multiple markets.

Benefits:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Paid vacation days
  • Paid sick days
  • 401(k)
  • Generous employee pet discounts
  • Competitive compensation