Senior Services Manager – Steam Turbine CSM
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Job Description
Customer Service Manager focused on the outage lifecycle and building customer relationships. Collaborating with teams to ensure project quality, safety, and cost-effectiveness.
Responsibilities:
- Serve as the single point of contact for assigned customers
- Engage in substantive technical discussions with customers during ITO (Inquiry to Order) processes
- Proactively identify customer needs and develop solutions aligned with business priorities
- Develop detailed, customer-specific scopes of work tailored to equipment type and service requirements
- Build comprehensive, man-loaded project schedules based on clearly defined scopes
- Develop accurate job cost estimates grounded in detailed scheduling and resource planning
- Lead end-to-end outage planning
- Collaborate closely with Local Customer Team (LCT) members across functions
- Apply a deep understanding of EHS and quality risks inherent to each scope of work
- Actively participate in Daily Management meetings and team forums
Requirements:
- Bachelor's Degree from an accredited university or college in Engineering
- Background as a Mechanical TFA (Technical Field Advisor) or Outage Manager is strongly preferred
- Working knowledge of Steam Power equipment, systems, and outage work scopes
- Familiarity with GE Vernova tools, applications, and processes for quoting, planning, execution, and closeout
- Demonstrated ability to develop scopes of work, man-loaded schedules, and job cost estimates
- Strong understanding of EHS standards and quality requirements in field service environments
Benefits:
- medical
- dental
- vision
- prescription drug coverage
- access to Health Coach from GE Vernova, a 24/7 nurse-based resource
- access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services
- GE Vernova Retirement Savings Plan
- 401(k) savings opportunity with company matching contributions and retirement contributions
- access to Fidelity resources and financial planning consultants
- tuition assistance
- adoption assistance
- paid parental leave
- disability benefits
- life insurance
- 12 paid holidays
- permissive time off
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