Senior Solutions Engineer – 12 Month Contract
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Job Description
Senior Solutions Engineer responsible for driving technical success in Geotab's strategic opportunities. Collaborating with partners and delivering effective solutions to enhance business growth.
Responsibilities:
- Develop and maintain expert-level knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions.
- Engage and collaborate with strategic partners and key end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their complex and specific needs.
- Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention.
- Drive revenue growth by translating complex technical capabilities into tangible business value for prospective clients. Conduct in-depth discovery and requirements analysis to design and deliver compelling technical demonstrations and pilots that directly align with customer needs and accelerate deal closure.
- Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how.
- Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals.
- Assess and analyze complex partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary.
- Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product.
- Keep and maintain accurate documentation and records of customer/partner engagements, complex solution designs and deliverables by following department processes and procedures.
- Manage high-impact projects, highly strategic customers/partners, collaborating closely with partners, third-party integrators, and customers to ensure seamless implementation, deployment, and success.
- Create and contribute to processes and procedures, handle escalations, identify areas for change and drive the change.
- Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, and best practices to promote skill development and professional growth.
Requirements:
- 5-8 years of experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.
- Expert-level technical knowledge and understanding of telematics, IoT, APIs, and related technologies.
- Experience with programming languages, such as Python, SQL, Java, or C#, and extensive experience with API integrations.
- Ability to work with Agile Work Management, Ticketing and Customer Relationship Management tools like JIRA and Salesforce.
- Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI.
- Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.
- Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.
- Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.
- A customer-focused mindset, with a commitment to understanding complex client needs and delivering exceptional service.
- Advising on business impacts, strong understanding of industry changes, trends, emerging technologies and the flexibility to adapt to growing market demands.
- Ability to utilize market trends and a desire to drive revenue growth.
- Experience with sales or business development, particularly with indirect sales channels, with the ability to identify and pursue potential opportunities.
- Time management and organizational skills, with the ability to manage multiple high-impact projects and priorities simultaneously.
Benefits:
- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
- Retirement savings program
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