Senior Specialist, Epic Solution Delivery
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Job Description
Epic Solution Delivery Specialist supporting complex Epic configurations and implementations for Interwell Health’s kidney-care management programs. Mentoring analysts and partnering with stakeholders on healthcare system enhancements.
Responsibilities:
- Provide expert-level support across multiple Epic modules
- Support complex development efforts and cross-functional projects
- Assist with overseeing full product lifecycles
- Act as a liaison between technical teams and stakeholders
- Mentor team members and ensure quality standards
- Shape the long-term vision for Epic system enhancements
- Conduct workflow assessments and propose advanced Epic solutions for custom workflows or integrations
- Review and analyze detailed requirements to ensure proper solution implementation
- Assist with planning, scheduling, and resource allocation for Epic implementation projects
- Lead smaller projects and development initiatives within the Epic application
- Own specific features and smaller development projects, and lead configuration and design for a module or advanced feature
- Guide and mentor Analysts and Senior Analysts on project tasks, troubleshooting, and Epic configurations
- Conduct detailed testing and validation to ensure systems meet user requirements
- Identify and correct complex issues without supervision
- Engage directly with clients and internal stakeholders to ensure requirements are understood and met
- Provide knowledge transfer and training on built solutions to end-users
- Provide innovative ideas to improve system efficiency and user experience
- Provide regular feedback to Epic on potential system improvements
Requirements:
- 5+ years of experience in healthcare IT, Epic product development, and/or enterprise software delivery
- 5+ years of Epic experience with deep understanding of Epic system configurations, workflows, and best practices
- Associate’s Degree in Healthcare, Information Technology, Informatics, or related fields or equivalent experience
- Advanced understanding of the Epic system and deep technical knowledge across multiple Epic modules
- Required Epic certification in one or more relevant applications completed and maintained: Cadence, Prelude
- Ability to take initiative and lead smaller project teams and development initiatives without supervision
- Strong project management skills, including progress reporting, risk management, and time tracking
- Excellent problem-solving and troubleshooting capabilities
- Strong communication and interpersonal skills for client-facing tasks and team leadership
- Ability to adapt to rapid workplace changes, including scheduling adjustments, workflows, policies, or processes
- Ability to maintain agility and flexibility to changing business needs
Benefits:
- Mission-driven work helping kidney-care patients live their best lives
- Diversity, equity, and inclusion commitment
- Mentorship and professional development through guidance and knowledge transfer
- Remote work arrangement
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