Senior Specialist, Talent Solution Delivery
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Job Description
Enterprise customer success manager managing talent flow, KPIs, SLAs, and recruitment solutions for Randstad’s largest clients. Advising customers and improving program performance.
Responsibilities:
- Monitor project progress, identify potential risks, and implement solutions to mitigate delays or issues
- Ensure projects comply with company standards, policies, procedures, and SLAs
- Work with project managers to develop project scopes, charters, action plans, resources, budgets, and timelines
- Collaborate with program managers on requirements and expectations for end-to-end enterprise talent solutions
- Derive trends and insights from performance metrics and communicate findings to leaders
- Help clients develop and maintain enterprise talent pipelines using recruitment solutions
- Manage the complete talent flow for dedicated enterprise customers
- Set up reports and define KPIs
- Measure customer success using funnels and proactively drive performance improvements
- Achieve agreed performance SLAs and deliver high-quality candidates on time
- Advise clients on market trends and help them run successful programs
- Build and expand internal and client relationship networks
- Participate in management meetings regarding client status
- Handle complex, non-standard user and customer program issues
- Work with colleagues to solve issues and take ownership of finding answers
- Contribute expertise to projects and project design approaches
- Inform stakeholders about new releases
- Monitor support processes and verify appropriate support approaches
- Support customers with SLA expertise and advice
- Provide friendly, responsive support and answer questions
- Collect data and prepare accurate reports, evaluations, and complex non-standard technical support reports
Requirements:
- Successfully completed a master’s degree / MBA or equivalent
- Practical work experience, ideally in HR Tech as a customer success manager, account manager, or delivery manager
- Strong command of English
- Excellent working knowledge of MS Office, especially Excel and PowerPoint
- Strong communication and presentation skills
- Confidence interacting with co-workers and management at all company levels
- Detail-oriented, efficient, reliable, and ready to perform
- Pragmatic and solution-oriented approach
- Ability to work both on a team and independently
- Strong analytical reasoning skills
- Curiosity and passion for new challenges
Benefits:
- Learning culture and career architecture framework
- Opportunities for personal and professional development
- Entrepreneurship and team spirit culture
- Mutual trust and supportive work environment
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