Senior Support Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Support Analyst focusing on network infrastructure performance and stability, collaborating with technical teams for effective solutions.
Responsibilities:
- Provide operational and technical support to field technicians responsible for installing and configuring routers at end customers;
- Responsible for following up on technical tickets;
- Provide remote guidance during installations;
- Update and close tickets in the system;
- Monitor deadlines and status of service orders;
- Identify and report recurring incidents, and assist in resolving connectivity issues;
- Act as a point of contact between the field team, support center and internal departments, ensuring service quality and compliance with the company's technical procedures.
Requirements:
- Microsoft Office (intermediate/advanced Excel, Word and PowerPoint)
- Analysis and monitoring of performance indicators (KPIs)
- Basic and advanced computer literacy courses
- Basic Computer Networks course · Systems Analysis and Development (ADS) or IT Management preferred
- Strategic thinking
- Ability to prioritize
- Emotional maturity
- Resilience
- Good communication skills and patience when dealing with technicians
- Organizational skills and ability to prioritize tickets
- Willingness to learn and grow in IT
- Teamwork
- Proactive attitude
Benefits:
- Transportation voucher or fuel allowance (symbolic R$1.00 payroll deduction)
- Meal allowance (symbolic R$1.00 payroll deduction)
- Health and dental insurance
- Life insurance
- TotalPass
- Educational partnership
- Pet care program (benefit for your pet's care)
Similar Jobs
Technical Support Specialist I
Technical Support Specialist providing hands-on IT support and systems administration to users at Harbor IT. Focusing on troubleshooting and improving processes in diverse environments.
Integrations Support Engineer
Integrations Support Engineer at Further providing technical support for integrating their AI-powered platform with client systems. Working closely with clients and internal teams to optimize and customize solutions.
IT Support Technician I
IT Support Technician I assisting clients with IT needs remotely. Responsible for technical support, ticket management, and maintaining high levels of service.
Senior Helicopter Maintenance Support Technician
Senior Remote Maintenance Support Technician for Airbus Helicopters performing advanced troubleshooting and inspections on BK117 C2/D3 and EC135 aircraft. Leading technician responsibilities and ensuring flight safety while collaborating with customer teams.
Regional Support Engineer
IT/OT Regional Support Engineer providing infrastructure support across APAC, primarily remote, with limited on-site requirements.
Dealer Support Analyst
Dealer Support Analyst supporting vehicle manufacturers and retailers with the PASE program. Analyzing and processing Dealer RIM Purchase Loyalty and assisting clients with inquiries.
Customer Technical Support Engineer – French Speaker
Customer Technical Support Engineer providing remote support for transit agencies worldwide. Engage with customers to troubleshoot technical issues and ensure smooth operations of our Justride platform.
Technical Support Engineer 2
Technical Support Engineer 2 providing support for Twilio’s Voice, Platform Application & Segment teams. Resolving customer issues and collaborating with engineers to enhance product experience.
Technical Support Specialist – Weekday Overnight
Technical Support Specialist providing IT support to technical and non-technical customers from the legal tech industry. Requires troubleshooting skills and knowledge of SQL services to maintain software systems effectively.
Associate Support Analyst
Associate Support Analyst assisting customers remotely in troubleshooting technical issues while collaborating with experienced team members. Ideal for those beginning their IT career.
Bilingual IT Help Desk Support Technician – Night Shift
Bilingual IT Help Desk Support Technician offering remote support during overnight shifts. Providing assistance with hardware, software, and connectivity issues while maintaining documentation and escalating problems as necessary.
Network Support Engineer
Network Support Engineer providing technical support within Cisco and Cisco Meraki environments. Collaborating with users and senior engineers to resolve real-world networking incidents.
MSP Support Engineer
L2 - MSP Support Engineer specializing in service delivery for managed services consulting environment. Responsible for troubleshooting Microsoft 365 and Azure issues for remote clients.
Technical Support Engineer
Technical Support Engineer investigating and resolving issues within Kalepa's AI underwriting platform for B2B SaaS. Serving as a vital link between customers and development teams in a dynamic tech startup environment.
Application Support Analyst
MHS GENESIS Application Support Analyst supporting Defense Health Agency with analytics and reporting. Investigating application issues and collaborating with healthcare teams to enhance revenue cycle processes.
Technical Support Representative
Technical Support Representative providing customer solutions through troubleshooting and support for TaskUs. Managing customer inquiries and maintaining device testing to ensure efficient resolutions.
Software Engineer Lead – Technical Support, 3rd Shift
Software Engineer Lead providing technical support for regulated production applications during 3rd Shift. Leading incident triage and software solution design at PNC.
Service and Support Engineer
Service and Support Engineer at RIEDEL Communications providing customer support for live production tools. Managing customer support cases and delivering commissioning and training services.
Analista de Suporte, Sistemas Junior
NEXDOM Healthtech busca Analista de Suporte Sistemas Junior para lidar com incidentes de sistema. O candidato ideal deve ter experiência em suporte técnico e comunicação ativa.
Technical Support Engineer
Technical Support Engineer at Carrier providing BAS technical support and solutions aligning technical practices with customer needs. Involves traveling and collaboration with local branches and Customers.