Senior Technical Lead – ServiceNow ITOM
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Job Description
ServiceNow ITOM Senior Technical Lead owning architecture and delivery for a bank’s regulated infrastructure capabilities. Guiding engineering teams, platform governance and strategic ITOM product development.
Responsibilities:
- Own the end-to-end technical solution, architecture and implementation approach
- Ensure alignment with the bank's technical, operational and security standards
- Provide technical leadership, direction, governance and oversight across the solution lifecycle
- Support engineering teams, remove blockers and ensure ownership of complex technical issues
- Contribute to engineering activities and deliver strategic ITOM capabilities
- Manage the selection, creation and maintenance of technologies
- Develop products using modern engineering practices and tools
- Collaborate with stakeholders to develop product roadmaps and manage product lifecycles
- Support engineered products in responding to customer feedback and feature requests
- Resolve production issues and help customers consume products
- Design, engineer and deliver ITOM capabilities
- Review, contribute to and approve technical decisions, designs and engineering standards
- Define and maintain architecture standards, including CSDM alignment
- Provide technical validation and oversight for platform upgrades, releases and major feature deployments
- Create and participate in a community of practice
- Use market insights to introduce innovative ideas and drive delivery through product features
Requirements:
- Experience in software development or automation scripting such as Python or Shell
- Understanding of the software development lifecycle
- Strong experience utilising modern infrastructure as code tooling
- Strong collaborative communication skills and ability to articulate technical concepts clearly to peers and customers
- Strong understanding of Agile working practices and toolsets
- Ability to create the vision for the Release Train, feature team, platform and domain
- Experience supporting ServiceNow ITOM within highly regulated environments, including financial services
- ServiceNow certifications including CSA (Certified System Administrator), CIS-DF (Data Foundations – CMDB/CSDM), CIS-D (Discovery), CIS-SM (Service Mapping) and CAD (Certified Application Developer)
- Strong networking fundamentals, including TCP/UDP, routing protocols and subnetting
- Basic-to-intermediate systems administration experience across Unix, Linux and Windows environments, including user permissions and shell scripting
- Ability to explore multiple approaches and seek new ideas to overcome barriers and generate innovative solutions
Benefits:
- Remote First working arrangement
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