Senior Voice and Clinical Communications Engineer
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Job Description
Senior Engineer responsible for designing and modernizing communication platforms in healthcare. Collaborates with teams to ensure service reliability and meet evolving clinical needs.
Responsibilities:
- Responsible for the design, operation, and modernization of enterprise communication platforms that directly support patient care.
- Operates across an integrated ecosystem including nurse call, clinical middleware, operator consoles, contact center platforms, paging solutions, SIP communications, and unified communications.
- Ensuring platforms are resilient, highly available, and aligned to evolving clinical and operational needs while partnering with engineering, operations, and clinical teams to drive modernization and improve service reliability.
Requirements:
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, or Engineering. Or equivalent educ/experience
- 5 years Related experience; 5-8 years preferred.
- Experience in automation, specifically related to deployment, recovery, or other manual processes.
- Experience with n-tier solutions.
- Experience with resilience modeling (failure mode analysis) and ability to simulate service outages for point solutions (automated) and platforms (manually).
- Experience influencing software engineering team members in translating customer and technical requirements into service architecture to meet Quality of Service Expectations.
- Experience leading and representing the Service in backlog discussions and standups to establish appropriate prioritization of Live Site requirements.
- Good experience leveraging data and metrics to drive behavior, process, and priority decisions. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Experience in problem solving using systematic procedures and investigating problems utilizing root cause analysis.
Benefits:
- Health care benefits (medical, dental, vision)
- Retirement 401(k) Savings Plan with employer matching
- Life insurance
- Disability insurance
- Paid parental leave
- Paid vacations
- Paid holidays
- Wellness resources
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