Service Coordinator
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Job Description
Service Coordinator at Rittal LLC coordinating field service technicians and managing customer projects. Ensuring customer satisfaction with a focus on high-efficiency climate control systems.
Responsibilities:
- Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner
- Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion
- Schedule approved travel for technicians as needed (direct employees/sub-contractors)
- Develop and/or secure estimates/quotations for installations, services and repairs as needed
- Identify and evaluate the performance and competency levels of technicians and service partners
- Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed
- Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products
- Perform troubleshooting for customers providing most effective solution
- Process warranty and non-warranty claims for parts and service
- Support company sales of climate control products through customer relations
- Other duties as assigned
Requirements:
- HVAC certification is required and a minimum of 3 years of experience in air conditioning repair and/or service.
- EPA certification for refrigerant recovery and servicing of CFC based units required.
- Strong mechanical and electrical aptitude with experience using electrical testing equipment (meters etc.) to troubleshoot HVAC equipment required.
- Previous field service is preferred.
- Attention to details and organization skills with great follow-up skills.
- Intermediate level of experience with Microsoft Office products.
- SAP experience a plus.
Benefits:
- Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.
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