Service Desk Analyst
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Job Description
Service Desk Analyst at Quartile, providing first contact support for incident resolution. Collaborating with engineering teams to assist clients with technical issues in a dynamic environment.
Responsibilities:
- First point of contact during the incident resolution process
- Work with engineers and vendors to solve incidents
- Gathering information through client conversations and logging on support tools
- Prepare user procedures, training manuals, and FAQ materials
- Work at L1 level handling day-to-day issues and compliance
- Support end-users on O365, Teams, Zoom, and other services
- Follow RCA methodology and document workflows
Requirements:
- Bachelor’s Degree or equivalent in Information Technology
- 2–4 years of hands-on experience with MS Cloud Services
- English fluency and ability to work with international teams
- Strong knowledge of Microsoft core technologies and services
- Familiarity with Dell and Mac devices, O365 services, MS MDM
- Certifications: Microsoft 365 Certified: Fundamentals (MS-900); Microsoft Certified: Azure Fundamentals (AZ-900)
Benefits:
- Equal opportunity employer
- Commitment to diversity and inclusion
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