Service Desk Analyst
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Job Description
Service Desk Analyst providing IT support to clients and internal employees. Responsible for incident resolution, user inquiries, and ensuring user satisfaction.
Responsibilities:
- Act as first point of contact to support customers reporting issues, requesting information, access, or guidance, via email, phone, IM or any other agreed channel.
- Log, classify, troubleshoot, resolve or escalate incidents or requests using ITSM tools and according to internal procedures.
- Advise customers on appropriate course of action and timelines using a professional, customer-oriented language.
- Act as an interface between customers and Endava support teams.
- Collaborate with internal/external departments to deliver a high-quality service.
Requirements:
- Advanced English language skills - mandatory
- Passionate about technology (we will teach you the rest)
- Strong communication, problem solving and interpersonal skills.
- Open to working with demanding customers and deliver to tight deadlines.
- Adaptable and good team player
Benefits:
- Competitive salary package, share plan, value-based recognition awards, referral bonus
- Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership
- Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences
- Hybrid work and flexible working hours, employee assistance programme
- Global internal wellbeing programme, access to wellbeing apps
- Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations
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