Service Desk Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Service Desk Analyst providing day-to-day IT operational support at Clearway Health. Handling onboarding, troubleshooting, and service desk workflows for improved client experiences.
Responsibilities:
- support day-to-day operational IT support for Clearway Health, including employee onboarding and offboarding, application access provisioning, and troubleshooting hardware, software, and access issues
- co-owns the execution and consistency of service desk workflows and provides Tier 1 support for internal systems and approved external client-facing applications routed through Customer Success and internal workflows
- ensuring reliable service delivery, strong employee experience, and efficient use of engineering resources
- Execute end-to-end employee onboarding, including account provisioning, device preparation, application access, and coordination with hiring managers
- Perform secure and timely employee offboarding, including access revocation, device recovery, and asset tracking
- Fulfill and manage application access requests using standardized provisioning workflows and approval processes
- Provide Tier 1 troubleshooting for hardware, software, and access issues across laptops, mobile devices, and enterprise applications
- Serve as first-line support for approved external client-facing applications routed through Customer Success
- Escalate complex technical issues to IT, engineering or infrastructure teams and coordinate resolution
- Maintain accurate documentation for onboarding/offboarding procedures, troubleshooting runbooks, and knowledge base articles
- Track and manage IT assets, inventory, and service desk tickets within the ticketing platform
- Communicate clearly with end users and stakeholders regarding ticket status, timelines, and resolutions
- Identify opportunities to improve service desk processes, automation, and operational efficiency
Requirements:
- Bachelor's degree in information technology, Information Systems, or a related technology field (or equivalent practical work experience)
- 1–3 years of experience in an IT support or service desk environment
- Basic experience supporting employee onboarding and offboarding processes
- Familiarity with Microsoft 365 and common enterprise productivity tools
- Experience troubleshooting Windows and/or macOS hardware and software issues
- Basic understanding of user account management and application access provisioning
- Strong customer service, communication, and organizational skills
- Ability to manage multiple requests and prioritize work in a ticket-driven environment
- CompTIA A+ certification preferred
- CompTIA Network+ certification preferred
- Microsoft entry-level or associate certifications (e.g., Microsoft 365 Fundamentals, Azure Fundamentals, or similar) preferred
- Other relevant entry-level technical certifications related to IT support or service desk operations preferred
Benefits:
- a wide range of benefits, perks and wellness programs
- continuous learning opportunities
Similar Jobs
Business Requirements Analyst II
Mid-level Business Requirements Analyst (remote) focused on eliciting and documenting functional and technical requirements. Acts as the bridge between business stakeholders and development teams, supporting testing and incident analysis.
Cloud Analyst
Cloud Analyst supporting Cloud environments ensuring high availability and incident management at Keyrus. Collaborating with N1, N2, and N3 teams for operational excellence and improvements.
Senior Impact Analyst
Senior Analyst at Enveritas improving smallholder farmers' outcomes through data-driven interventions across farming communities. Engaging in research, program design, and impact assessment for sustainability initiatives.
Senior Business Analytics Analyst
Business Analytics Senior Analyst serving as a strategic analytics partner improving healthcare outcomes through data. Utilizing advanced analytics, AI, and clinical data for informed decision-making.
Senior SAP Vistex Analyst/Configurator – Pricing, Chargebacks, Rebates, Pharma Billing
SAP Vistex Analyst/Configurator to handle pricing, chargebacks, and rebates for pharmaceutical distributor. Utilizing Vistex solutions to align with enterprise business and IT strategic initiatives.
Senior Forecasting Analyst
Forecasting Analyst developing demand forecasting models for a diverse toy portfolio at Just Play. Collaborating with sales and supply chain teams to enhance inventory planning and product success.
Material Planning Analyst – 1st Shift
Material Planning Analyst focusing on demand planning analysis and forecasting functions for selected US clients. Join a team supportive of your career growth at GXO, a leading supply chain solutions provider.
Analyst, Master Use Licensing
Analyst overseeing master use licensing revenue processes for Warner Music Group. Researching and analyzing revenues for compliance and supporting audit teams.
Senior SAP ERP Analyst
Senior SAP ERP Analyst responsible for configuring SAP S4/HANA MM, WM, and EWM functionalities. Working remotely in the United States for Hitachi Global Air Power.
Senior Monitoring Analyst
Senior Monitoring Analyst shaping the enterprise monitoring strategy at Federated Co-operatives Limited to enhance reliability and resilience of retail systems. Collaborating with teams across Western Canada.
Senior Quality Analyst
Senior Quality Analyst responsible for end-to-end software application testing and mentoring junior team members in an Agile environment. Collaborates closely with cross-functional teams and utilizes SQL for testing.
Post Market Surveillance Analyst
Post Market Surveillance Analyst at Solventum enabling smarter healthcare solutions through regulatory compliance and data analysis. Collaborating with cross-functional teams on safety and quality initiatives.
Commercial Analyst – Aggregator
Commercial Analyst at Independence Pet Holdings supporting the end-to-end performance of the aggregator channel. Focusing on performance tracking, diagnosing gaps, and proposing data-driven solutions.
Analyst, Lean Process – Lean Six Sigma Black Belt
Lean Process Analyst responsible for implementing process improvements and reporting results to drive enterprise growth. Collaborates with leadership and teams to enhance efficiency and effectiveness.
Senior Analyst, Lean Process – Lean Six Sigma Black Belt
Senior Analyst responsible for successful implementation of improvement projects in a flexible work environment. Focused on growth and transactional process improvement across the enterprise in India.
Senior System Analyst
Senior System Analyst optimizing support processes in a global mobility platform. Collaborating with teams to improve service automation and operational efficiency.
Client Analyst, Corporate Banking
Client Analyst managing corporate clients within the mid corporate segment at Swedbank. Collaborating with Client Executive to analyze and develop client strategies for business growth.
Product Performance Analyst – International Region, West
Product Performance Analyst for Philips improving CT service performance through data analysis and stakeholder engagement. Collaborating with Modality Leads and TSS for optimal performance solutions.
SME Audit Analyst
Senior Audit Analyst focusing on DoD financial compliance and audit engagements, ensuring adherence to GAGAS standards and internal control processes.
Program Planning & Scheduling Analyst III – Contractor
Program Planning & Scheduling Analyst developing and maintaining Integrated Master Schedule at Sierra Space. Conducting analysis, preparing reports, and ensuring scheduling commitments are met.