Service Desk Engineer L1
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
ServiceDesk Engineer providing support and improving internal tools for a fast-scaling fintech startup. Collaborate with an international engineering team and handle technical issues remotely.
Responsibilities:
- Handle requests from the support team and colleagues (basic problem analysis);
- Identify and report bugs;
- Standardize solutions, prepare and update documentation for L1 and L2 teams;
- Analyze technical issues and create development tasks for fixing them;
- Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements);
- Automate routine tasks.
Requirements:
- Experience working with Jira;
- Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
- Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
- Knowledge and practical use of administrative automation tools;
- English at a level sufficient for written communication and reading technical documentation (B2);
- Understanding of software development principles;
- Experience writing simple SQL queries.
- Nice to have:
- Experience with Google Cloud;
- Experience with Google Apps Script;
- Scripting skills (Bash, Python, Go);
- Understanding of ITIL processes;
- Basic knowledge of FinTech;
- Jira administration experience;
- Experience at a startup.
Benefits:
- Full-time B2B contract
- Fully remote setup, work from anywhere in Europe
- Up to 20% tax allowance
- 22 paid leave days annually
- Stock options (ESOP) in a fast-scaling, pre-IPO company
- Flexi benefits you can use for wellness, travel, or learning
- Work alongside a high-performing, international engineering team in a global fintech unicorn
Similar Jobs
Forward Deployed Engineer, Spanish-Speaking
Engineer deploying enterprise-grade AI solutions focusing on RAG pipelines and LLM workflows. Working with Fortune 500 clients, especially in Spanish-speaking nations.
Forward Deployed Engineer II
Forward Deployed Engineer at Rackspace Technology working with enterprise customers to create AI solutions. Leading implementation, design, and customer engagement throughout project lifecycles.
Core Telephony Engineer
Senior Software Engineer developing and maintaining VoIP infrastructure for Broadvoice. Collaborating with teams to integrate voice solutions using technologies like Kamailio and FreeSWITCH.
Research and Development Engineer
Research & Development Engineer performing advanced work in speech recognition and synthesis. Collaborating on cloud-native software solutions in a remote work environment.
Delivery Engineer III
Delivery Engineer III role at Capacity focusing on deployment, operation, and reliability of an AI platform. Responsible for customer support, technical management, and automation.
Interview Engineer
Conduct technical interviews and evaluate candidates for Karat's Interview Engineer community. Collaborate on inclusive hiring processes across global teams.
Interview Engineer
Interview Engineer facilitating technical interviews around the world for Karat, creating inclusive hiring processes and contributing to evaluations.
Senior Game Engine – Tools Engineer
Senior Game Engine & Tools Engineer developing Dojo Islands for ClassDojo's virtual platform. Collaborating with teams to build high-quality game functionality.
Data Engineer – Specialist
Data Engineer role at iFood optimizing cloud data resources and building governance solutions. Collaborating with engineering, architecture, and data teams for efficient data management.
2nd Engineer, LNG FSU Tanker
Join CSM Rijeka as a skilled seafarer maintaining engines on LNG FSU. Responsible for operations and safety of machinery with a multicultural team.
Transport Engineer IV
Transport Engineer IV providing network engineering support for the US Army's cloud environment. Requires Top Secret clearance and significant relevant experience in transport engineering.
Lead Wireless Engineer
Lead Wireless Engineer overseeing wireless engineering tasks and teams for Air Force and Space Force modernization sites. Ensuring compliance with standards and optimal performance.
Senior Data Scientist – Principal
DS Engineer performing field surveys and installations for telecommunications in Air Force and Space Force modernization efforts. Supporting Inside Plant, Outside Plant, Fiber Optic, and Communication Equipment locations.
Staff Build Engineer
Staff Build Engineer responsible for build pipelines and container images at RapidFort. Ensuring CI/CD stability and improving build reliability for secure workload deployment.
Mobile App Engineer
Mobile App Software Engineer developing and enhancing mobile applications for event planning platform. Collaborating with cross-functional teams to optimize user experience and implement new features.
Lead PLC Engineer
Lead PLC Engineer designing and developing PLC control systems for HVAC and critical systems. Providing technical guidance and mentoring to engineering teams, ensuring quality and consistency.
Engineer VI – QC Applications
Quality Control Systems Engineer ensuring reliable lab applications at biomanufacturing company Resilience. Leading projects for QC enhancements and system compliance in GxP-regulated environments.
HRIS Engineer
HRIS Engineer responsible for technical configurations and stakeholder management in Workday at Stripe. Ensuring system integrity and facilitating annual compensation cycles.
WebGL Geospatial Visualization Engineer
WebGL Engineer modernizing legacy OpenGL engine for advanced meteorological visualizations. Join Accenture to drive technological progression in federal government.
Roadway Engineer
Roadway Design Engineer focused on planning and designing roadway infrastructure projects for DOT and municipal clients. Collaborating with multidisciplinary teams to deliver innovative mobility solutions.