ServiceDesk Engineer, L1
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Job Description
ServiceDesk Engineer handling support requests for a global fintech company. Resolving technical issues while collaborating with international engineering teams.
Responsibilities:
- Handle requests from the support team and colleagues (basic problem analysis);
- Identify and report bugs;
- Standardize solutions, prepare and update documentation for L1 and L2 teams;
- Analyze technical issues and create development tasks for fixing them;
- Contribute to the development and improvement of internal tools and processes (automation, BackOffice enhancements);
- Automate routine tasks.
Requirements:
- Experience working with Jira;
- Strong soft skills (ownership and facilitation of ticket handling and resolution processes, proactivity, high level of autonomy);
- Experience with monitoring and logging tools (Datadog, Grafana, Kibana);
- Knowledge and practical use of administrative automation tools;
- English at a level sufficient for written communication and reading technical documentation (B2);
- Understanding of software development principles;
- Experience writing simple SQL queries.
- **Nice to have:**
- Experience with Google Cloud;
- Experience with Google Apps Script;
- Scripting skills (Bash, Python, Go);
- Understanding of ITIL processes;
- Basic knowledge of FinTech;
- Jira administration experience;
- Experience at a startup.
Benefits:
- Full-time B2B contract
- Fully remote setup, work from anywhere in Europe
- Up to 20% tax allowance
- 22 paid leave days annually
- Stock options (ESOP) in a fast-scaling, pre-IPO company
- Flexi benefits you can use for wellness, travel, or learning
- Work alongside a high-performing, international engineering team in a global fintech unicorn
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