Snowflake Engagement Manager
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Job Description
Snowflake Engagement Manager leading complex platform implementations for enterprise clients. Driving service strategy, delivery quality, project execution, and growth opportunities.
Responsibilities:
- Drive new service opportunities and work with customers and internal stakeholders
- Interact with senior stakeholders to improve service and delivery
- Ensure customer applications are well designed and scalable across customer organizations and Snowflake teams
- Develop a quality service strategy for each customer
- Capture and report key metrics, identify upsell opportunities, and become a trusted client advisor
- Manage all aspects of Snowflake implementations and diverse project and service types
- Provide delivery quality oversight and guidance for Snowflake engagements
- Create, implement, and track client relationship roadmaps
- Manage key client projects, communicating status, issues, risks, goals, and objectives
- Contribute to practices' policies, procedures, and standards
- Apply industry knowledge to configuration tactics and delivery procedures
- Support sales pursuits through project scoping, estimation, proposals, and delivery updates
- Coordinate with customers, system integrators, and technology vendors on pursuits and project progress
- Resolve customer-specific challenges and own escalations and high-profile situations
- Collaborate with Product Management, Engineering, and Marketing to improve Snowflake products and marketing
- Identify process improvements for clients and Snowflake
Requirements:
- 8–11 years of experience in a Services Delivery role or similar capacity
- Experience with complex, technical implementation projects
- Track record of delivering Professional Services revenue targets for assigned accounts
- Ability to prioritize multiple complex projects and deliverables simultaneously
- Direct experience in data warehousing, business intelligence, and/or cloud
- Public sector (PubSec) experience
- Ability to communicate and translate effectively across design, engineering, marketing, advertising, and business development groups
- Strong presentation skills
- Ability to articulate effectively to business and technical audiences, including senior executives at large enterprises
- Preferably a permanent US resident and preferably US citizen able to pass a fingerprint background check
- Bonus: experience in a client support and advisory technical role, such as solution architect, system administrator, or technical account manager
Benefits:
- Unique opportunity to work on a truly disruptive software product
- Get unique, hands-on experience with bleeding edge data warehouse technology
- Develop, lead and execute an industry-changing initiative
- Learn from the best and join a dedicated, experienced team of professionals
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