Social Media Manager, Community Manager
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Job Description
Community Manager for a leading retail company in Spain overseeing social media and event coordination with a focus on effective communication and project management.
Responsibilities:
- Asegurar el cumplimiento de la estrategia de La Comunidad y Talleres de la compañía.
- Interlocución y coordinación con las diferentes áreas y equipos de la compañía: a nivel local e internacional.
- Responsable de la construcción de los copies de comunicación para generar contenido de calidad: newsletters, posts, encuestas, sorteos, guiones, etc.
- Planificación, calendarización y gestión de talleres, en coordinación con nuestra red de tiendas.
- Soporte y gestión de uno de los grandes eventos de la compañía.
- Propuestas activas de colaboración con otros partners, marcas, asociaciones y ONGs para la estrategia de Talleres.
- Coordinación interna para la implementación de nuevos evolutivos tecnológicos en La Comunidad: nuevas misiones, nuevas insignias, nuevas funcionalidades, etc.
- Propuesta activa de accionables que ayuden a mejorar los resultados de los proyectos y en coordinación con nuestro Plan Anual de Operaciones Comerciales.
- Asegurar UGC de calidad en La Comunidad y fomentar sinergias con otras áreas para aumentar su visibilidad (SEO, CRM, Club, Web, RRSS, PR, etc).
- Garantizar una interacción positiva entre los usuarios de La Comunidad y la marca, ayudando a los usuarios y resolviendo sus dudas e inquietudes.
- Implementar estrategias de participación para mantener la motivación y el engagement de los usuarios de La Comunidad.
- Mantenimiento de la salud de La Comunidad: curación y corrección de contenido.
- Balance y seguimiento de los resultados de Comunidad y Talleres (Piano, Skeepers, encuestas NPS).
Requirements:
- Excelente gramática y ortografía. Capaz de escribir con rapidez, consistencia, precisión, pasión y creatividad.
- Formación: Grado Universitario Periodismo/Comunicación.
- Entre 3 y 5 años de experiencia en un rol similar.
- Idiomas: Inglés nivel alto. El proyecto requiere interlocución constante en este idioma.
- Conocimientos técnicos: Experiencia en herramientas de medición de KPIs en Redes Sociales.
- Skills: Capacidad para trabajar en equipo, capacidad de persuasión y de negociación, flexibilidad, facilidad analítica, habilidades de comunicación, habilidades sociales, experiencia en presentaciones en público, tanto en español como en inglés.
Benefits:
- Modalidad híbrida, que haga 3 días de oficina y dos de teletrabajo. Oficinas en Alcobendas (Madrid).
- Jornada completa de lunes a jueves e intensiva viernes y en verano.
- Acceso a plataforma de formación interna.
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