Software Engineer, L3 Support – .NET
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Job Description
Software Engineer resolving complex customer issues in Aras Innovator, Aras’s enterprise low-code PLM platform. Developing fixes, enhancements, and reliability improvements across SaaS, on-premises, and hybrid deployments.
Responsibilities:
- Diagnose, resolve, and prevent production issues affecting Aras Innovator customers
- Investigate complex issues and identify root causes across the application stack
- Drive escalated customer issues through analysis, fix development, testing, and deployment
- Develop enhancements and product improvements addressing customer-reported issues
- Evaluate technical approaches and work with product teams to refine solutions
- Support customer upgrades and adapt existing functionality to newer product versions
- Balance incoming escalations with planned improvement work
- Write clean, maintainable, and testable code using modern engineering and AI-assisted development practices
- Use troubleshooting and profiling tools to diagnose performance and stability issues
- Improve CI/CD and DevOps practices to streamline delivery
- Enhance platform reliability, scalability, performance, and security
- Share knowledge and improve support and engineering practices
Requirements:
- 3+ years of commercial software development experience with .NET in production
- Strong knowledge of C#/.NET
- Solid understanding of object-oriented programming principles
- Experience with MS SQL Server and strong T-SQL
- Experience using troubleshooting, diagnostic, and profiling tools
- Good knowledge of JavaScript/TypeScript
- Familiarity with REST APIs and HTTP-based standards such as OData
- Proficiency with Git or another distributed version control system
- Experience working in Agile or Kanban development environments
- Intermediate+ or higher English proficiency, spoken and written
- Ability to use AI tools effectively in daily engineering work, including development, debugging, troubleshooting, and productivity tasks
- Experience working with large enterprise systems and legacy environments
- Experience with client-side development
- Direct experience with Docker, Kubernetes (AKS or Azure Container Apps), and Helm
Benefits:
- Open and collaborative culture
- Continuous growth opportunities
- Diverse career paths
- AI-assisted development practices
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