Software Engineer – Platform Experience
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Job Description
Software Engineer solving complex customer problems at Siena as part of a remote, global team. Engage with customers directly and improve automation and product quality.
Responsibilities:
- Own the hard problems end to end
- Debug the agents and the prompts
- Build so it doesn't happen twice
- Close the loop to Product
- Raise the team's floor
- Know where your scope ends
Requirements:
- You solve problems end to end
- You like talking to customers
- You're excited to build automation
- You're fluent with AI agents and prompts
- You read and reason through code
- You use AI coding tools as leverage
- You own problems nobody assigned you
- You make people around you better
- Nice to have: observability tooling (Grafana, Honeycomb, Sentry); internal tooling that turned manual work into a system. Ecommerce or DTC exposure is a plus, not a requirement.
Benefits:
- Great salary plus equity or stock grants
- Learning budget
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