Software Engineer – Production Support
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Job Description
Software Engineer in charge of debugging complex product issues and improving system reliability. Joining a production support team to address customer-facing challenges through engineering solutions.
Responsibilities:
- Investigate escalations across frontend (JavaScript), APIs, and data flows
- Reproduce issues and identify root causes
- Work across the stack to understand system behavior
- Write and ship small-to-medium fixes (PRs)
- Improve reliability and reduce repeat issues
- Contribute incremental product improvements
- Act as the technical escalation point for support representatives
- Provide clear guidance and unblock issues quickly
- Help improve debugging workflows and internal playbooks
- Translate structured customer feedback into actionable technical issues
- Provide T-shirt sizing (S / M / L) from an engineering perspective
- Identify small, high-impact fixes that can be shipped quickly
- Help close the loop on resolved issues
- Identify recurring issues and eliminate them
- Improve logging, observability, and debugging processes
- Build lightweight tooling or scripts to improve efficiency
Requirements:
- 2+ years of experience in Software Engineering, Developer Support / DevEx, Solutions Engineering, or Technical Product Support ideally for a B2B SaaS platform.
- Familiarity with modern web technologies such as TypeScript, React, Node.js, Python, GraphQL.
- Experience working with relational databases (e.g. PostgreSQL), including: understanding data models, writing/debugging SQL queries, investigating data inconsistencies.
- Comfortable reading and navigating production codebases.
- Experience debugging across: browser dev tools, APIs and network requests, frontend UI/state issues, backend data flows and database interactions.
- Effective communication with an ability to code-switch between technical and non-technical audiences.
- Experience shipping code (PRs, fixes, and small features).
Benefits:
- Offers Equity
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