Software Training Specialist
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Job Description
Software Training Specialist training doctors and clinical staff on eClinicalWorks cloud EHR/PRM software. Developing workflows, demonstrating solutions, and supporting client implementations across U.S. practices.
Responsibilities:
- Travel to client sites and train end users, including doctors and clinical staff, on eCW software and ancillary functionalities
- Provide one-on-one coaching and classroom instruction
- Develop workflow processes
- Demonstrate the software to client practices
- Make suggestions and provide training
- Communicate and escalate issues to Project Managers
- Prepare reports such as checklists and expense reports
- Document all training sessions
- Perform other duties as assigned
Requirements:
- Candidates with Billing, ER, and pharmacy experience highly preferred
- Exceptional customer service orientation and attention to detail
- Exceptional oral and written communication skills
- Ability to coach and train diverse groups of people
- Knowledge of MySQL, Windows Office suite, computer networking, and insurance-based physician billing
- Ability to handle stressful situations with a professional demeanor
- Basic knowledge of technical terminology
- Ability to multitask and excel in a fast-paced environment
- Bilingual/multilingual ability is a plus
- Must become an eCW Certified Professional upon completion of initial training
- Minimum bachelor's degree in Engineering, Computer Science, or Information Systems
- Master's degree preferred
- 2–5 years of experience in the healthcare industry, preferably in training and implementation of Project Management or EMR systems
- Valid driver's license
- Willingness to travel an average of 50%–75% per month anywhere in the 50 U.S. states
- Ability to meet operational and logistical requirements associated with the role
- Remote regional home base
- Must be able to work within the required time zone at hire
Benefits:
- Eighteen days of Paid Time Off per year, scaling based on tenure
- Nine Paid Holidays and one Floating Holiday
- Medical, dental, and vision insurance for eligible employees
- Basic life insurance
- Short term disability and long term disability insurance
- Business travel accident insurance
- Accidental death and dismemberment insurance
- 401(k) plan with Company safe harbor contribution
- Flexible Spending Account for Health Care and Dependent Care for eligible employees
- Limited personal leave
- Additional voluntary benefits, including hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet insurance, genetic testing, legal plan, and supplemental accidental death and dismemberment
- Annual discretionary bonus for eligible employees
- Additional time off for travel days
- Personal accrual of Airline and Hotel points
- Extensive training on eCW product
- Incentives
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