Solutions Architect
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Job Description
Solutions Architect guiding fintech customers through Atomic's payroll and financial-data connectivity integrations. Providing technical support, onboarding, demos, troubleshooting, and product feedback.
Responsibilities:
- Serve as a technical liaison between customers and the engineering team
- Provide technical explanations and solutions for customers planning and integrating Atomic's solutions
- Debug complex issues involving Atomic's embedded solution in customer applications
- Collaborate with engineering to resolve technical issues
- Act as the primary technical point of contact for customers
- Manage customer inquiries and escalations with timely communication and collaborative problem resolution
- Educate customers on implementation best practices and optimize their use of Atomic's technology
- Create and update technical articles and public documentation
- Identify customer support process improvements and work with cross-functional teams on enhancements
- Recommend product improvements based on technical insights and customer feedback
- Guide customer development teams through onboarding
- Demo the product to customer technical teams
- Lead implementation conversations and guide customers toward effective integrations
- Field and process customer feature requests and issues
- Provide product and engineering teams with customer insights
Requirements:
- 3+ years of experience in software development or equivalent technical support roles
- Exposure to full-stack web development, SDKs, and/or mobile development preferred
- Strong problem-solving skills and critical thinking ability
- Exceptional written communication skills
- Ability to produce clear, concise technical documentation and customer-facing materials
- Ability to deliver presentations, webinars, and live demos to technical and non-technical audiences
- Ability to collaborate with engineering, product, and support teams
- Proficiency in one or more programming languages such as JavaScript, Kotlin, Swift, or Java
- Ability to diagnose customer issues and recommend architectural solutions and code snippets
- Customer service orientation
- Ability to work independently in a fast-paced environment and collaborate cross-functionally
- U.S. citizenship or authorization to work in the United States without sponsorship
Benefits:
- Equity
- Bonus
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