Solutions Engineer

Posted 4hrs ago

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Job Description

Solutions Engineer configuring Certa's AI-native third-party risk platform for enterprise clients. Building API integrations, testing implementations, and supporting customer onboarding.

Responsibilities:

  • Work with sales and client-facing teams to understand client needs, business use cases, and requirements
  • Participate in solution design discussions using technology and business-domain insights
  • Configure and customize Certa's platform, including workflows, data structures, features, and functionality
  • Design, implement, and manage API integrations with external systems
  • Use Certa's AI build tooling, review and refine AI output, and own final quality
  • Run unit testing of configurations and integrations
  • Resolve configuration issues during implementation
  • Maintain documentation of configurations, customizations, and integration processes
  • Guide clients through onboarding and post-implementation
  • Support product launches with technical assistance and training
  • Work with customer support on complex issues
  • Collaborate across product, engineering, marketing, and sales
  • Stay current on features and best practices to improve processes

Requirements:

  • Bachelor's degree required, preferably in Engineering or equivalent
  • Proven track record of implementation excellence for medium-to-large enterprise customers
  • Proficiency in API integration
  • Solid understanding of RESTful APIs and web services
  • Technical expertise in relevant programming languages and platforms
  • Comfortable using AI tools in daily work and able to judge when AI output is right and when it needs fixing
  • Ability to grasp complex business use cases and translate them into technical solutions
  • Ability to create structure and design effective processes in ambiguous situations
  • Exceptional communication, presentation, negotiation, and interpersonal skills
  • Results-oriented and curious
  • Able to operate independently with limited direction
  • Ability to influence internal and external partners to drive priorities and outcomes
  • Hands-on experience with ERP integrations, JSON, and SaaS products preferred
  • Experience with process documentation and requirements tools like Miro or Visio preferred

Benefits:

  • 49 days paid time off
  • Full benefits
  • Retirement and wellness plans
  • Professional development support
  • Remote workspace setup bonus
  • Annual company offsites in exciting locations around the world
  • Bonuses and equity