Solutions Consultant
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Job Description
Solutions Consultant providing pre-sales support and product demonstrations for enterprise SaaS public safety software. Leading customer engagement and deal progression with expertise in AI and SaaS solutions.
Responsibilities:
- Support sales teams throughout the pre‑sales cycle by applying product expertise to customer discovery and solution development
- Translate customer operational requirements into solution narratives aligned to assigned product(s)
- Contribute to deal strategy discussions by identifying solution strengths, limitations, and configuration considerations
- Support qualification and opportunity progression in alignment with established sales methodologies
- Prepare, configure, and deliver high-impact product demonstrations for prospects, customers, and internal sales audiences
- Leverage AI tools and emerging technologies to enhance solution discovery, demo preparation, proposal development, and customer engagement
- Tailor demonstrations to customer use cases, workflows, and evaluation criteria
- Ensure demonstrations accurately reflect product functionality, roadmap commitments, and implementation expectations
- Maintain demo environments, data, and scripts for assigned product lines
- Maintain current, working knowledge of assigned enterprise SaaS products, including features, integrations, and deployment considerations
- Stay informed on product updates, enhancements, and positioning to ensure accurate customer representation
- Provide ongoing feedback to the product team on feature requests, workflow gaps, and user insights
- Support the development of technically accurate and compliant RFP/RFI responses
Requirements:
- Bachelor’s degree in Communications, Computer Science, Public Administration, or a related field (or equivalent experience)
- 5-7+ years of experience in solutions consulting, pre‑sales, sales engineering, or a related customer‑facing role
- Experience supporting enterprise SaaS products, preferably in public safety, government, or other regulated environments
- Demonstrated ability to independently manage pre‑sales responsibilities for assigned products
- Strong presentation and facilitation skills for both technical and non‑technical audiences
- Strong AI literacy, including familiarity with generative AI, copilots, and AI-assisted workflows
- Solid understanding of SaaS solution concepts, customer workflows, and implementation considerations
- Ability to work independently while collaborating effectively across functions
- Strong organizational skills with the ability to manage multiple opportunities concurrently
- Exceptional written and verbal communication skills
Benefits:
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development programs
- bonuses
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