Solutions Engineer
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Job Description
Solutions Engineer mapping client systems, building AI prototypes, and authoring 90-day roadmaps. Supporting Scale Army’s staffing engagements for US-based companies.
Responsibilities:
- Map unfamiliar client technology stacks, including CRM, ERP, finance tools, spreadsheets, and undocumented automations
- Run technical deep dives during paid Leadership Intensives
- Conduct screen-share walkthroughs, probe data structures, and map integration surfaces
- Design interview guides, screen-share protocols, and process inventories
- Synthesize findings from client interviews
- Safely handle regulated or sensitive data using de-identified exports or synthetic datasets when appropriate
- Prepare executive use cases and technical scaffolding for live build sessions
- Debug live technical issues during executive build sessions
- Calibrate demos honestly and explain gaps between prototypes and production solutions
- Author 90-day technical roadmaps covering outcomes, effort sizing, sequencing, data prerequisites, and team composition
- Consult delivery engineers on feasibility and pass internal feasibility-and-margin review
- Create roadmaps that balance foundation-layer and client-specific work
- Build rapid proofs of concept using client data and AI tooling
- Maintain the opportunity library of reusable patterns
- Maintain schemas and knowledge for the AI diagnosis system
- Support engineering hiring by observing and co-scoring technical assessments
- Participate in feasibility reviews and improve roadmap turnaround
Requirements:
- 4+ years as a solutions engineer, sales engineer, technical consultant, or full-stack engineer in client-facing roles
- Regular experience with non-technical clients through discovery, demos, or workshops
- Hands-on experience shipping real solutions with LLM APIs, agent frameworks, retrieval pipelines, and workflow automation
- Public GitHub repositories or live products strongly preferred
- Ability to map unfamiliar CRM, ERP, finance, spreadsheet, API, and data environments
- Track record of accurate project scoping and estimation
- Experience refusing or reducing technically infeasible, risky, or commercially unviable scope
- Ability to write clear roadmaps for non-technical executives
- Full professional fluency in spoken and written English
- Spanish or Portuguese for internal collaboration is a strong plus
- Data engineering fluency is a strong plus
- Experience with executive-facing security and compliance is a strong plus
- Teaching or mentoring experience is a strong plus
Benefits:
- Full-time role with expected availability during U.S. business hours
- Remote work arrangement
- Opportunity to work with international talent and US-based companies
- Potential progression to owner of the solutioning standard and internal review, lead of a solutions team, or delivery leadership
- Opportunity to support engineering hiring and shape the delivery bench
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