Solution Architect
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Job Description
Salesforce Solution Architect designing scalable Sales Performance Management solutions across compensation, planning, territory, and enablement. Leading customer discovery, functional architecture, delivery governance, and pre-sales engagements.
Responsibilities:
- Partner with customer stakeholders to understand business objectives and define the SPM solution vision, roadmap, deliverables, and expectations
- Lead discovery and solution design workshops
- Architect and document end-to-end functional solutions across the SPM suite
- Identify gaps between current and desired end states
- Translate sales performance strategy and requirements into Salesforce platform solutions
- Own functional design and configuration leadership across Salesforce Maps, Sales Planning, Spiff, Sales Programs, and Enterprise Territory Management
- Apply Agentforce and AI-powered SPM capabilities to accelerate delivery and improve customer value
- Define solution blueprints, best practices, and design standards
- Provide oversight and governance of solution scope and quality
- Partner with Technical Architects on integrations, data, and custom development
- Serve as a solution escalation point and mentor consultants
- Advise customers on SPM operating models, adoption, and best practices
- Contribute to proposals, staffing plans, and statements of work
- Support pre-sales activities including discovery, solution demonstrations, deep dives, and proof-of-concept development
- Liaise with Salesforce product teams to support customer implementations
- Maintain target billable utilization aligned to the role
Requirements:
- 8+ years of professional experience implementing, designing, or consulting on Sales Performance Management, Incentive Compensation Management, sales planning, or related sales technology solutions
- Demonstrable solution architecture or lead functional design experience
- Deep functional expertise across compensation, planning, territory, and enablement
- Proven ability to design cross-product solutions on the Salesforce platform
- Ability to translate business strategy and requirements into well-architected solutions
- Strong analytical and business process design skills
- Advanced ability to model complex incentive, compensation, and planning logic in formulaic or Excel form and within the platform
- Solid understanding of data modeling and data quality
- Executive-level oral and written communication skills
- Ability to communicate complex solution concepts to technical and non-technical audiences
- Ability to scope, define, and manage work packages
- Experience supporting pre-sales qualification with solution validation
- Experience mentoring or guiding less experienced team members
- Based in the US or Canada and available to travel regionally depending on customer needs
- Degree or equivalent relevant experience required
- Salesforce certifications preferred, including Salesforce Certified Agentforce Sales Consultant and application architect-track certifications
- Hands-on experience with Spiff or another enterprise ICM platform
- Hands-on experience with Salesforce Sales Planning or another enterprise Sales Planning platform
- Familiarity with SDLC methodologies
- Accounting/finance understanding related to commissions and revenue
- Familiarity with ASC 606 and IFRS 15
- Consulting or Big 4 professional services background preferred
- Experience in Technology, Finance, or Sales Operations preferred
Benefits:
- Salesforce benefits and resources supporting balance and personal well-being
- AI agents to accelerate impact and productivity
- Reasonable accommodation during the application or recruiting process
- Equal opportunity and non-discrimination policies
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