Strategic Accounts Manager
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Job Description
Strategic Accounts Manager responsible for managing strategic customer relationships and driving revenue growth at Campspot. Collaborating with teams to enhance customer satisfaction and account performance.
Responsibilities:
- Serve as the primary point of contact for our strategic customers.
- Develop a deep understanding of each customer's business, goals, and challenges.
- Build and maintain strong, long-lasting relationships with key stakeholders.
- Proactively address customer inquiries, issues, and concerns.
- Collaborate with cross-functional teams to deliver exceptional service and support.
- Conduct regular check-ins and schedule periodic business and annual reviews to ensure customer satisfaction.
- Identify opportunities for upselling and cross-selling Campspot's products and services.
- Develop and execute account-specific growth strategies.
- Meet or exceed revenue targets and KPIs for assigned accounts.
- Work with customers to create and execute strategic plans that align with their business objectives.
- Provide insights and recommendations to improve the customer experience and drive success.
- Monitor customer account performance and analyze usage data.
- Prepare and present reports on key account metrics and trends.
- Use data-driven insights to identify areas for improvement and optimization.
- Collect data and facilitate handoffs between Sales and Implementation teams when customers bring on new properties.
- Coordinate with Implementation Manager to ensure smooth onboarding process for new properties.
- Participate in post-live early success calls with new properties to ensure users are comfortable with software and setup is accurate.
Requirements:
- 3+ years experience as an Account Manager, Account Executive, Customer Success Manager, or similar role.
- Excellent communication and negotiation skills.
- Strong problem-solving abilities and a proactive, customer-centric mindset.
- Proficiency in CRM software and data analysis tools.
- Willingness to travel monthly for in-person meetings with key customers.
- Experience in outdoor hospitality or related industries preferred.
- Vertical SaaS experience preferred.
Benefits:
- Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates
- 401(k) plan with employer match
- Flexible time off - use it as you need it
- Employee camping credit to encourage getting outdoors and experiencing our product!
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