Strategic Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Strategic Customer Success Manager at Jane working with large clinics to improve their customer experience and operational goals. Drive retention and adoption while building long-term partnerships.
Responsibilities:
- Strengthen relationships with Jane’s largest clinics through proactive outreach, thoughtful business reviews, and consistent follow-up that deepens trust and alignment
- Drive retention and feature adoption by helping clinics understand and leverage Jane’s capabilities in ways that support their operational and clinical goals
- Identify risks and opportunities using customer health data and product signals, applying structured approaches to intervene early and drive meaningful outcomes
- Influence Jane’s product direction by bringing forward clear, customer-informed insights and trends that reflect the needs of large clinics
- Build and improve Strategic Accounts processes, tools, and best practices, contributing to a scalable foundation for our growing customer segment
Requirements:
- Experience owning a book of business and driving outcomes in Customer Success, Account Management, or a related role in a B2B SaaS environment
- A track record of exceeding retention, adoption, or customer health goals through structured account planning and proactive relationship management
- Strong communication and collaboration skills, with the ability to translate customer needs into recommendations, insights, and next steps
- Comfort working with data, product signals, and CRM tools (we use HubSpot) to forecast, plan, and measure customer value
- A builder mindset with curiosity, humility, and a willingness to learn — this role involves shaping new processes and approaches as we grow
Benefits:
- Comprehensive benefits package
Similar Jobs
Customer Success Associate III
Customer Success Associate providing support for Rackspace Technology's multicloud solutions. Working alongside customers to resolve issues and support their business objectives.
Customer Success Manager
Customer Success Manager guiding customers through adoption and success of billing software at Kansys. Collaborating with teams to ensure exceptional service delivery and identifying service improvement opportunities.
Customer Success Manager, SaaS, Higher Ed
Customer Success Manager managing relationships with university clients in Higher Education. Focused on retention and growth while ensuring customer satisfaction for Gecko's SaaS platform.
Customer Success Manager, SaaS, Higher Ed
Customer Success Manager enhancing university engagement through strong relationships. Focused on retention and growth within a fully remote team.
Customer Success Manager
Customer Success Manager enhancing customer adoption and retention across PMS solutions at Henry Schein. Leading strategic reviews and monitoring customer health for value realization.
Client Success Manager
Client Success Manager acting as the main contact for clients of a digital marketing agency. Ensuring clear communication, performance management, and growth opportunities within client relationships.
Junior Customer Success Associate
Entry-level Customer Success Associate at Meera AI assisting with customer onboarding and engagement. Collaborating closely with Senior CSMs to manage accounts and enhance customer experience.
Customer Success Manager
Customer Success Manager for a fast-growing digital marketing agency managing client relationships and driving campaign performance.
Lead Customer Success Manager – CCaaS
Lead Customer Success Manager enhancing customer experiences at Sprinklr. Engaging across stakeholders to ensure product adoption and organizational impact.
Associate Customer Success Manager, FNSS
Associate Customer Success Manager at Flashpoint supporting customer intelligence needs and building customer relationships. Delivering strategic assistance and operational support for complex mission requirements.
Customer Success
Customer Success Manager at Cherry developing partner practice relationships and leveraging data for growth. Focusing on customer experience and technology in a remote work environment.
Inbox & CRM Coordinator – Lending Operations
Inbox & CRM Coordinator monitoring lender communications and managing CRM in fast-moving merchant cash advance operations. Ideal for organized individuals with MCA experience in a remote setup.
Customer Success Manager
Customer Success Manager responsible for enhancing customer experience and retention for SMB clients at Dodge. Engaging clients through onboarding, training, and support.
Client Success Manager
Client Success Manager at AOA building client relationships and ensuring satisfaction in digital design projects. Focusing on high-touch communication and leveraging AI systems for efficiency.
CRM Specialist
CRM Specialist at Air Apps managing CRM systems and email marketing campaigns. Enhancing customer engagement through automation and data-driven strategies.
CRM Specialist
As a CRM Specialist at Air Apps, manage CRM systems and email marketing campaigns. Collaborate with teams for customer engagement and retention strategies.
Customer Success Manager, NAMER
Customer Success Manager supporting mid-market customers across NAMER. Educating clients on research practices and leading product adoption efforts.
Customer Success Manager, Europe – Emerging Markets
Customer Success Manager helping mid-market customers adopt Maze effectively while elevating their research maturity. Join Maze, the user research platform in Europe.
Director of Customer Success
Director of Customer Success leading customer adoption and relationship management for AI company. Driving retention and growing enterprise ARR in a high-growth environment.
Vice President, Customer Success
VP of Customer Success leading an established, high-performing team in a retail solution company. Driving customer retention, growth, and advocacy across a complex enterprise retail portfolio.