Strategic Project Lead – Speech & Audio AI

Posted 2hrs ago

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Job Description

Strategic Project Lead delivering speech and audio AI data projects for Appen. Managing client requirements, annotation workflows, quality metrics, and global AI delivery.

Responsibilities:

  • Own end-to-end delivery across project scope, timelines, budgets, staffing, and risks
  • Manage client communication, status updates, workshops, and escalations
  • Translate client requirements into annotation guidelines, workflows, tooling, and quality standards
  • Define and monitor quality metrics, including transcription accuracy, word error rate (WER), diarization, and linguistic consistency
  • Troubleshoot quality issues and resolve ambiguous requirements with clients
  • Provide domain expertise across speech and audio workflows, advising on feasibility, evaluation methods, and tooling
  • Build reusable guidelines, SOPs, and QA frameworks while mentoring Operations Specialists
  • Support new project scoping, pilots, and capability development as speech and voice AI evolves

Requirements:

  • 1–2+ years of experience in AI data operations, project coordination, or delivery, ideally in a GenAI or frontier AI environment
  • Hands-on familiarity with at least one speech, audio, language, or conversational AI workflow
  • Experience coordinating projects or workstreams, managing stakeholders, and communicating with clients
  • Understanding of data quality, annotation workflows, and quality assurance methods
  • Ability to turn client requirements into clear guidelines, workflows, and quality standards
  • Strong problem-solving skills and ability to manage multiple priorities in a fast-moving environment
  • Interest in current AI developments and speech, audio, and voice-agent technologies
  • Experience with ASR transcription, speaker diarization, acoustic annotation, or TTS evaluation is a plus
  • Familiarity with voice-agent scripts, IVR, dialogue design, turn-taking, or conversational evaluation is a plus
  • Experience with localization, cross-locale consistency, CJK languages, or low-resource languages is a plus
  • Bilingual or multilingual capabilities, particularly German or a Nordic language, are a plus

Benefits:

  • Permanent - Regular Full-time employment
  • Remote work flexibility
  • Tools, resources, and development opportunities
  • Culture of innovation, collaboration, and excellence
  • Opportunity to work on complex AI challenges across industries and geographies