AI Automation Specialist
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Job Description
AI Automation Specialist designing and maintaining AI-powered workflows for an IT services company. Integrating LLMs, APIs, and automation platforms to streamline business operations.
Responsibilities:
- Identify business processes that can be improved or automated using AI and workflow automation tools
- Design, build, test, and maintain automated workflows using Make, Zapier, n8n, Microsoft Power Automate, or similar tools
- Integrate AI models and services, including large language models (LLMs), into business applications and operational workflows
- Develop AI-powered solutions for document processing, data extraction, content generation, customer support, lead qualification, and reporting
- Connect applications and systems using APIs, webhooks, and third-party integrations
- Use Python, JavaScript, or other programming languages to develop custom automation scripts when necessary
- Evaluate and recommend AI tools, automation platforms, and technologies based on business needs
- Monitor automation performance, troubleshoot errors, and optimize workflows for accuracy, speed, and cost efficiency
- Implement data validation, error handling, access controls, and safeguards for reliable and responsible AI use
- Document workflows, technical processes, system configurations, and standard operating procedures
- Collaborate with operations, marketing, sales, IT, and other teams to implement automation solutions
- Stay updated on emerging AI technologies, automation platforms, and industry best practices
- Coordinate with relevant teams to ensure automation meets business requirements
- Obtain approval before implementing major system changes or high-impact automated decisions
- Escalate complex technical issues, security risks, and system failures to the appropriate team
Requirements:
- Typically 2–4 years of experience in workflow automation, software development, systems integration, or a related technical role, with practical AI implementation experience
- Ability to use AI models and APIs to automate tasks and improve business processes
- Proficiency in tools such as Make, Zapier, n8n, or Microsoft Power Automate
- Ability to connect different applications and automate data exchange between systems using APIs and webhooks
- Basic to intermediate knowledge of Python or JavaScript for custom automation and scripting
- Ability to create and optimize prompts to produce accurate, consistent AI outputs
- Understanding of JSON, spreadsheets, databases, and data validation
- Ability to identify errors, debug workflows, and ensure automation runs reliably
- Ability to connect CRMs, email platforms, databases, and project management systems
- Understanding of data protection, access controls, and responsible AI implementation
- Prior experience implementing AI automation solutions, integrating APIs and business applications, and building workflows using no-code or low-code automation platforms is highly desirable
Benefits:
- Training and support
- Onboarding and training on the company's AI tools, automation platforms, business systems, and internal workflows
- Access to relevant documentation, learning resources, and technical guidance for AI and automation technologies
- Support during testing, deployment, troubleshooting, and ongoing optimization of automation workflows
- Continuous learning on emerging AI tools, automation practices, data security, and responsible AI usage
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