Strategic Solutions Manager
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Job Description
Strategic Solutions Manager leading customer relationships, parcel analytics, and Solutions Engineers at a technology-enabled parcel logistics advisory firm. Translating shipping data into cost and service improvements.
Responsibilities:
- Serve as the primary point of contact for assigned customers, owning executive-level relationships and day-to-day delivery
- Lead parcel network analysis and modeling for network evaluations, carrier contract decisions, and optimization strategies
- Identify cost and service improvement opportunities and track projected and realized savings with customers
- Develop reports, dashboards, and visualizations that turn complex shipping data into actionable insights
- Present findings and recommendations to analysts, operations managers, senior executives, and C-suite executives
- Lead recurring and ad hoc customer meetings, establishing priorities, action items, and accountability
- Lead, coach, and develop a team of Solutions Engineers by setting objectives and KPIs, providing feedback, and supporting development plans
- Build scalable financial tools and models for business reviews, planning, and forecasting
- Develop and automate analytical models and delivery processes to improve scalability, quality, and speed to insight
- Support business development and pre-sales activities by shaping solutions, business cases, and proposals
- Liaise between carriers and customers to resolve billing and contract-related issues
- Ensure reports, models, and deliverables are tested and quality-checked before reaching customers
Requirements:
- 5+ years of customer-facing account management experience in transportation, parcel, logistics, or supply chain, including experience leading analytical projects
- Demonstrated success managing executive-level customer relationships and clearly communicating complex findings
- Strong analytical skills, including advanced Microsoft Excel and SQL, with the ability to extract insights from large data sets
- Experience leading, coaching, mentoring, and developing team members
- Bachelor’s degree in Industrial Engineering, Logistics, MIS, Business, or a related discipline, or equivalent practical experience
- Ability to remain customer-focused and effective in a fast-paced, rapidly evolving environment
- A strong sense of ownership, demonstrated by meeting deadlines, taking accountability, and treating mistakes as opportunities to learn
- Experience with Power BI, Tableau, or comparable business intelligence tools
- Transportation optimization, carrier pricing, or parcel analytics experience
- Advanced expertise in financial forecasting and process automation
- Project management and business development experience
- Consulting experience, particularly with enterprise or Fortune 500 customers
- Travel up to 25%
- Must be an intentional human candidate; applications submitted through third-party automated services or trained AI bots will be disqualified
Benefits:
- Medical coverage with two plan options
- Dental benefits
- Vision benefits
- HSA-qualified high-deductible health plan with generous company contribution
- Optional health care and dependent care flexible spending accounts
- Company-paid basic life insurance
- Short- and long-term disability coverage available from day one
- Voluntary supplemental insurance plans
- Fully remote work options in many US states
- Paid holidays
- PTO
- Summer Hours with no waiting period
- 401(k) plan with an automatic company contribution
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