Success Manager
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Job Description
AI Success Manager guiding university clients to realize value from AI solutions. Designing proactive engagement programs and troubleshooting issues while ensuring customer success.
Responsibilities:
- Act as the primary advocate for partners, ensuring their needs are surfaced and addressed.
- Drive measurable partner outcomes, ensuring institutions meet their goals with our solutions.
- Serve as the escalation point for partner support issues.
- Capture partner feedback and translate it into actionable insights for product and engineering.
Requirements:
- 3+ years in customer success, solutions, or support roles, ideally with SaaS or AI products.
- Proven experience driving customer adoption and satisfaction through proactive programs.
- Experience working with higher education institutions or complex organizations a plus.
- Strong communicator who can translate technical concepts for non-technical audiences.
- Analytical thinker who uses data to diagnose problems and measure success.
- Empathetic and relationship-driven, with a bias for action.
- Comfortable running programs (events, newsletters, training) at scale.
- Excellent at cross-functional collaboration: product, engineering, sales, and data.
- Entrepreneurial and resourceful; comfortable with ambiguity.
- Passion for education and belief in the transformative potential of AI.
Benefits:
- Flexible work arrangements
- Professional development opportunities
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