Supervisor, Recovery
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Job Description
Recovery Supervisor managing complex claims investigations, recoveries, settlements, and revenue cycle operations for Centene. Supervising teams and resolving escalated healthcare billing issues remotely across the United States.
Responsibilities:
- Manage workflow and activities related to investigation, review, resolution, recovery, and settlement of complex claims issues and Revenue Cycle Management
- Supervise daily tasks and workflow of the recovery and revenue cycle management team
- Ensure performance standards are met
- Monitor, evaluate, and communicate business process changes to the team, including aging review meetings
- Investigate and respond to escalated or complex issues
- Assist the team with customer questions and issue resolution
- Monitor and analyze aging activity, accounts receivable credits, and cash-to-revenue reports
- Monitor unapplied payments for missing EOBs and communicate required follow-up
- Serve as the internal point person for recoveries and revenue cycle management questions and concerns
- Monitor inbound and outbound customer and insurance payer calls to ensure service-level standards
- Manage employees, including hiring, motivating, coaching, and counseling staff
- Perform other assigned duties
- Comply with all policies and standards
Requirements:
- Bachelor’s degree or equivalent experience
- 2+ years of medical billing, recovery, or revenue cycle management experience
- Previous experience as a lead in a functional area or managing cross functional teams on large scale projects
- Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
- Sponsorship and future sponsorship are not available, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT
Benefits:
- Competitive pay
- Health insurance
- 401K plan
- Stock purchase plan
- Tuition reimbursement
- Paid time off plus holidays
- Flexible approach to work with remote, hybrid, field or office work schedules
- Additional forms of incentives may be included in total compensation
- Equal opportunity employment and consideration under applicable law
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