Transportation Breakdown Supervisor
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Job Description
Transportation breakdown supervisor leading Cox Automotive’s roadside call-center team. Coaching dispatch specialists, improving operational performance, and maintaining customer service standards.
Responsibilities:
- Ensure operational performance across the roadside team
- Support employee development and motivation
- Coach the team on dispatch timeliness, phone metrics, and operational efficiency
- Provide personalized training and development
- Maintain compliance with company procedures and policies
- Step in as needed to ensure high-quality event handling
- Adjust schedules and manage competing priorities
- Maintain high service standards across the call center
Requirements:
- High School Diploma/GED and 5 years’ experience in a related field (Transportation, Call Center), or a different combination: bachelor’s degree in a related discipline and 3 years’ experience; master’s degree and 1 year of experience; or Ph.D. and up to 1 year of experience
- Strong knowledge of MS Office
- Excellent communication skills to work effectively with teams throughout organization
- Degree in related discipline strongly desired
- Must clear a pre-employment drug test
- Must currently be authorized to work in the United States for any employer without current or future sponsorship
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future
Benefits:
- Flexible vacation with pay
- Seven paid holidays throughout the calendar year
- Up to 160 hours of paid wellness annually for personal or family wellness
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off, including sick leave, parental leave, flexible vacation/wellness days, and/or PTO
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