Licensed Supervisor, Care Management
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Job Description
Licensed Supervisor overseeing integrated care-management teams for Trillium Health Resources, a North Carolina behavioral-health managed-care organization. Providing clinical guidance, compliance oversight, and complex-case coordination.
Responsibilities:
- Oversee a team providing integrated, whole-person care within a managed care environment
- Supervise staff, including day-to-day responsibilities, performance management, development, and time and attendance
- Ensure staff use established workflows to complete comprehensive assessments and care plans
- Establish and maintain a team-based, person-centered approach to care coordination addressing physical, behavioral, and social health needs
- Monitor team performance metrics, caseload distribution, and quality indicators
- Ensure quality service delivery and compliance with regulatory and accreditation standards
- Coordinate care for members with complex needs
- Provide clinical supervision and guidance using professional licensure to support care planning and clinical decision-making
- Resolve complex member cases
- Provide coaching, education, and guidance to staff for continuous improvement and professional development
- Work and be available at the remote location from 8:30am–5:00pm and travel within the community for meetings as needed
Requirements:
- Associate's degree (RN only) and three (3) years experience providing care management, case management, or care coordination to the MH/SU/IDD population; OR Bachelor's degree (RN only) and three (3) years experience providing care management, case management, or care coordination to the MH/SU/IDD population; OR Master's degree and fully licensed LCSW, LCMHC, LPA, LMFT, or RN and three (3) years experience providing care management, case management, or care coordination to the MH/SU/IDD population
- Fully licensed in the State of North Carolina as one of the following: LCSW, LCMHC, LPA, LMFT, LCAS or RN
- If applying with an Associate’s or Bachelor’s degree, you must be fully licensed in the state of North Carolina as an RN
- Valid driver's license
- Must reside within Trillium’s catchment area of North Carolina: Anson, Bertie, Beaufort, Bladen, Brunswick, Camden, Chowan, Carteret, Columbus, Craven, Currituck, Dare, Duplin, Edgecombe, Gates, Greene, Guilford, Halifax, Hertford, Hoke, Hyde, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Pamlico, Pasquotank, Pender, Perquimans, Pitt, Randolph, Richmond, Robeson, Sampson, Scotland, Tyrrell, Warren, Washington, Wayne, Wilson
- Must be able to travel within catchment as required
- All candidates must pass a drug test as a condition of employment
- Preferred: Degree in Human Services field
- Preferred: At least one (1) year supervisory experience with two (2) or more staff
- Preferred: Experience with an MCO, Health Plan, or managed-care care management
- Resume must include employer name, dates of service (month/year), average hours worked per week, essential job duties, education details, and licensure/certification information
Benefits:
- A collaborative, mission-driven work environment
- Competitive benefits and work-from-home options for most positions
- Opportunities for professional growth in a diverse inclusive culture
- Flexible work schedules with some roles with management approval
- Work-from-home options available for most positions
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
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