Supply Chain Manager
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Job Description
Supply Chain Manager owning manufacturing, 3PL, Amazon FBA, inventory, packaging, freight, and returns for Ting Labs’ electrical-fire prevention hardware. Managing NetSuite operations and external partners remotely across the United States.
Responsibilities:
- Own day-to-day operations of Ting's physical supply chain across contract manufacturing, 3PL, Amazon FBA, and returns
- Serve as operational owner for third-party logistics partners across multiple fulfillment nodes
- Monitor fulfillment performance, inventory accuracy, and SLA adherence; run partner cadences and resolve fulfillment failures, receiving discrepancies, and shipping exceptions
- Support onboarding of new fulfillment nodes and allocation rules
- Own inventory visibility across the manufacturer, 3PL nodes, Amazon, and returns
- Maintain reorder points and safety stock; reconcile WMS, internal systems, and ERP inventory; investigate variances to root cause
- Maintain serial-level inventory integrity
- Coordinate with contract manufacturing and processing partners, including purchase orders, receipt confirmation, inbound freight, production tracking, returns processing, and FBA preparation
- Plan and execute Amazon FBA replenishment, create shipment plans, coordinate prep and labeling, and reconcile FBA inventory
- Own returns and reverse logistics, including intake, processing, disposition, RMA workflows, carrier integrations, automation rules, and returns data
- Identify and fix customer or partner issues in the returns experience with Product Operations engineering
- Manage packaging vendors and quote-to-order cycles for mailers, inserts, and partner-specific materials
- Maintain bills of materials, min/max inventory levels, and correct pack-out by order profile
- Coordinate inbound, transfer, and outbound freight; manage bills of lading, carrier selection, freight audits, and claims
- Serve as supply chain business owner in NetSuite, managing item master, locations, transfer orders, inventory adjustments, and landed cost
- Document processes, define tolerances, and develop repeatable monitoring workflows
- Collaborate with Product Operations, Engineering, Finance, and external partners; report to the Director of Product Operations
Requirements:
- 4+ years in supply chain, logistics, fulfillment, or inventory operations at a DTC or hardware company, or on the client-operations side of a 3PL
- Hands-on 3PL and inventory experience
- Working experience with NetSuite or a comparable ERP for inventory, purchasing, and transfers
- Experience working directly with a contract manufacturer, co-packer, or processing partner
- Comfort with spreadsheets and data exports; ability to investigate discrepancies to root cause
- Ability to write clear requirements for internal tools or automation and validate completed work
- Demonstrated process ownership and initiative
- Clear written communication with partners and internal stakeholders
- Experience managing vendors and cross-functional work in a fully remote environment
- Amazon FBA experience is a plus, including FBA shipment plans, replenishment against inventory limits, or inventory reconciliation
- Serialized hardware experience is a plus
Benefits:
- Annual bonus target of up to 10%
- Comprehensive benefits
- Professional development opportunities
- Remote work
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