Training Services Coordinator – Logistics Associate III
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Job Description
Learning administration associate supporting Conduent’s client learning and data-management services. Managing SuccessFactors training data and ServiceNow requests remotely from Malaysia.
Responsibilities:
- Perform data entry related to learning administration
- Enter training data into the SuccessFactors learning management system
- Manage requests using ServiceNow
- Maintain client standard operating procedures, processes, and service level agreements
- Identify and troubleshoot discrepancies and issues
- Escalate issues to the Manager for resolution
- Provide learning administrative services supporting client learning and data management needs
Requirements:
- Entry level for Bachelor’s degree or 2 years of successful working experience in a learning organization, training administration, or customer service
- Training administration experience preferred but not required
- Knowledge of and experience with learning management systems preferred but not required
- Experience in Microsoft Office suite
- Team-oriented but self-motivated and able to work with minimal supervision
- Demonstrated attention to detail, strong quality focus, and well organized
- Successful prioritization of work requirements and multitasking, as necessary
- Analytical and problem solving skills
- Client focused to build and maintain professional working relationships
- Ability to remain flexible and adaptable to constant change
- Effective oral and written communication skills with clients, leadership and team members
- Willing to work on Malaysia Public Holidays and night shift supporting ET hours
Benefits:
- Remote working
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