Support Analyst, Junior
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Job Description
Junior Support Analyst providing agile support to Brazilian retail clients at Linx. Managing multiple inquiries and guiding users to appropriate solutions.
Responsibilities:
- Ensure agile, high-quality service to clients, acting as the first point of contact to understand their needs and direct appropriate solutions.
- On a daily basis, handle multiple requests, log and follow up on tickets carefully, and assist users in resolving operational questions.
- Perform initial support via the IVR, chat and phone;
- Log and route tickets according to procedures;
- Support users in resolving basic and operational doubts.
Requirements:
- We work every day to build trusting relationships with our customers, so it’s important that you enjoy activities related to providing support to the brands that trust Linx.
- Customers don’t like waiting to have a problem resolved, so we need you to be agile and able to handle multiple interactions and connections.
- Previous experience in customer-facing roles.
- Basic knowledge of SQL.
- Previous experience or skills in IT.
Benefits:
- 💻 Remote work, so you can balance routine, focus and quality of life.
- 🥗 Meal and food vouchers, because good energy starts with a good meal.
- 🥳 Birthday day off to celebrate your way.
- 📚 Tuition assistance and professional development courses to keep growing.
- 💰 PLR – Profit Sharing (Participation in Profits and Results), celebrating achievements together.
- 🏖️ Enhanced vacation benefits, with exclusive perks to help you make the most of your time off.
- 👶 Baby #soulinx On Board, a program offering care and perks for new parents.
- 🐶 My Pet Club, because your pet is part of the family, with benefits and perks to care for your best friend.
- 🎁 Wedding gift to celebrate the important moments in your life.
- 🩺 Medical and dental coverage to take care of your health end to end.
- 💼 Life insurance, providing peace of mind for you and your family.
- 🧑⚕ Acolhe 360, a comprehensive employee support program with a multidisciplinary team.
- 🏥 Conexa Saúde, our digital hospital with no copay, available anytime, day or night.
- 💊 Medication benefit, with up to R$200 per month subsidy in a 100% digital process that integrates consultation, prescription and purchase via Hospital Virtual Verde.
- 💪 WellHub, a partnership with gym networks so you can take care of body and mind.
- ⭐ Allya, offering great discounts at thousands of establishments across Brazil.
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