Support Analyst, Level 1
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Support Analyst helping clients with PAR OPS software in the restaurant industry. Collaborating with teams to provide exceptional service and technical support remotely.
Responsibilities:
- Work collaboratively with Senior Analysts, Team Leads, and Management who will provide oversight and guidance for day-to-day duties
- Receive and respond to support requests (calls and emails) from restaurant managers experiencing challenges utilizing PAR OPS in their day-to-day operations
- Diagnose, troubleshoot, and escalate issues to Concierge Services and Level 2 Support analysts as needed
- Create, manage, and prioritize support requests through our ticket tracking software, Service Cloud
- Contribute articles to internal knowledge base and upload relevant information to internal SharePoint page to keep all tracking systems up to date
- Utilize a variety of programs to complete job functions including Data Central, Microsoft Office (OneNote, Teams, SharePoint, Outlook, etc.), RightAnswers, and Service Cloud
- Address technical issues by analyzing root causes, making informed decisions to resolve challenges often under time constraints
Requirements:
- Comfortable in a dynamic, agile atmosphere of a technical organization with an expanding customer base
- The ideal applicant will have a restaurant management background with some experience working with POS and/or back-office programs
- Technical degree, certifications or equivalent experience preferred
- 2 - 3 years’ experience working with technology in the Hospitality industry preferred
- Previous restaurant management experience preferred
- An unreasonably strong customer service heart, along with the drive to solve problems rather than just close tickets
- Effective communicator with emphasis on written communication in both client facing emails and internal messaging systems
- Excellent written communication skills (75% email support) and strong verbal communication skills (25% phone support)
- A passion for continued education (growing both technical and interpersonal skills)
- An independent problem solver who enjoys finding solutions and proactively seeks out team collaboration
- Must be self-motivated with the ability to work independently as well as with a team
- Highly developed attention to detail and organizational skills; ability to see the larger picture
- Skill with Microsoft Office products, specifically basic Microsoft Excel knowledge (filtering, sorting, and analyzing data)
- Sense of urgency and goal-oriented mindset with the desire to succeed.
Benefits:
- Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability or genetics
- Reasonable accommodations to individuals with disabilities
Similar Jobs
Technical Support Engineer
Technical Support Engineer investigating and resolving technical issues for a media technology company. Collaborating with users, stakeholders, and engineering teams to enhance platform stability.
Streaming Support Engineer – Tech
Streaming Support Engineer responsible for deployment, support, and maintenance of Gray Media’s advanced streaming infrastructure. Collaborating with technical and editorial teams to ensure smooth delivery across platforms.
Senior Technical Support Specialist
Senior Technical Support Specialist providing IT solutions and troubleshooting for credit unions. Responsible for resolving technical issues and ensuring smooth technology operations.
Support Engineer – Technical
Technical Support Engineer managing technical issues and ensuring installations of QAD products. Collaborating with teams and adhering to support standards while providing 24/7 customer assistance.
Technical Support Engineer
Technical Support Engineer at FORTNA providing remote enterprise-level support for automated material handling systems. Troubleshooting and diagnosing complex issues in logistics and fulfillment operations.
Industrial Process Systems Support Engineer
Industrial Process Systems Support Engineer role supporting sales, installation, and commissioning of chiller systems. Engaging with technical teams to ensure project success while working remotely from Milwaukee, WI.
Working Student – Data Support Engineer
Data Support Engineer role at Parqet focused on improving data quality and supporting user inquiries. Collaborate with developers and product management to enhance user experience and data tools.
Technical Support Engineer III
Technical Support Engineer III providing world-class support to enterprise customers at Forcepoint. Troubleshooting technical issues and resolving product-related problems while ensuring a premium customer experience.
IT Support Engineer
IT Support Engineer providing advanced technical support and operational excellence in healthcare environments. Collaborating across teams to ensure timely resolution of IT incidents and improve service delivery.
Analista de Suporte, Júnior
Júnior Support Analyst at Sensedia responsible for supporting Open X initiatives and troubleshooting API integrations. Engage with users and improve their experience through technical assistance.
Senior Support Engineer
Senior Support Engineer resolving technical issues related to Akeyless cloud-native SaaS platform. Supporting customers with operational stability and secure configuration in various environments.
Technical Analyst
Technical Analyst supporting DOJ’s automated litigation support program. Requires senior-level technical skills and experience in complex litigation support.
Staff Enterprise Support Engineer
Staff Enterprise Support Engineer responsible for troubleshooting and resolving complex customer issues. Building long-term relationships and collaborating to ensure customer satisfaction and success.
Technical Support Engineer
Technical Support Engineer diagnosing and resolving technical issues across data observability platform. Build documentation and collaborate with engineering teams for customer support.
Senior Bilingual Technical Support Specialist
As a Technical Support Specialist at Samsara, you will resolve complex customer issues and drive product investigations. Join a team focused on enhancing operational safety and efficiency.
Analista de Suporte ao Cliente Júnior
Customer Support Analyst helping clients with the Bling management system. Providing assistance and resolving technical issues for customers in Brazil.
Business Support Analyst II
Business Support Analyst II assisting with Loan Administration at Proctor Loan Protector. Managing projects and ensuring operational process improvements for financial institutions' services.
Support Analyst
Tier 1 Support Technician providing remote support for Netrix customers in Argentina. Responsible for technical support, ticket handling, and customer communication.
Technical Support Specialist II – Governance and Ops
Technical Support Specialist at Smartsheet providing customer support and troubleshooting. Working remotely in Costa Rica within a global team environment.
Product Support Engineer – Rail
Product Support Engineer conducting maintenance and repairs on mtu rail products in the UK. Collaborating with customers to ensure high standards of service and support.