Support Analyst
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Job Description
Consumer Support Analyst for Appriss Retail responding to inquiries and managing reports. Handling customer-centric activities including troubleshooting and device management.
Responsibilities:
- Respond to retailer inquiries via telephone or email
- Resolve retailer concerns raised during installation, operation, maintenance, product application and/or compatibility matters
- Troubleshoot, repair, and ship devices
- Perform inventory for devices
- Download software, box and ship new devices for new stores
- Answer questions from retailers regarding consumer data
- Answer consumer calls and respond with appropriate script
- Handle retail activity report email and respond to consumers
- Manage consumer inquiry process
- Submit and close out consumer inquiries
- Other related duties as appropriate and required
Requirements:
- High School diploma
- 1 or more years of customer service experience
- Detail oriented, able to multi-task
- Skilled with time management
- Proficient with Microsoft Word, Excel, and PowerPoint
- Excellent communications skills (written and verbal) to effectively communicate with audiences at all skill levels
- Able to effectively balance multiple priorities and stay organized
- Excellent interpersonal skills
- Jira/CRM knowledge (preferred)
- Bilingual (preferred)
Benefits:
- Multiple medical plan options
- Dental and vision coverage
- Health savings and flexible spending accounts
- Paid parental leave
- Supplemental coverage for life’s unexpected moments
- Generous paid time off
- 401(k) with immediate vesting and company match
- Short- and long-term disability
- Free access to health and wellbeing resources such as Calm and Rocket Lawyer
- Access to learning and development opportunities
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