Support Engineer, SAP MM/WM
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Job Description
Support Engineer providing exceptional remote support for SAP applications for Rimini Street customers. Troubleshooting, configuration, and client relationship management in SAP SD module.
Responsibilities:
- Provide exceptional remote-based support for mission-critical SAP applications
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
- Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
- Ability to configure, present and discuss best practices and functionalities of the SAP SD module
- Support client customizations, sharing experience and best practices advice
- Develop or work with a developer to deliver application break fixes for critical product defects
- Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
- Be a pro-active contributor to a support organization which is running 24x7x365, including flexible hours
- Collaborate with team members in a virtual team environment to extend field experience to different client situations
- Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Requirements:
- 5+ years relevant SAP experience particularly with SD Modules
- 5+ years direct support of application end-users in a corporate environment
- Proven experience in SD-WM (integration, troubleshooting, configuration)
- Knowledge of classic ECC logistics processes
- Demonstrated ability to support Brazil-specific localizations in SD processes (billing, taxes, NFe)
- Experience working in highly customized environments (Z routines, user-exits, enhancements)
- Ability to handle critical incidents and working under SLA-driven environments
- Proven track record in documentation and knowledge transfer activities (such as KT sessions, producing runbooks, and solution documentation)
- A track record of successful roles in several SAP implementation or upgrade projects
- Deep working knowledge and understanding of supporting business processes
- Analytical, logical problem resolution skills
- SAP certification(s) preferred.
- Knowledge of localizations: architecture, implementation, and key functionality
- Experience with localizations and global implementations would be an advantage.
Benefits:
- Benefits compensation, bonuses, and benefits to match the skills of our top-performing team members.
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