Critical Systems Service Support Engineer
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Job Description
Critical Systems Service Support Engineer at Carrier, enhancing Aftermarket Services with advanced building automation solutions. Leading technical training and solving complex system problems for customer satisfaction.
Responsibilities:
- Provide solutions to complex system problems and lead others on how to resolve problems.
- Mentor and develop less experienced Service Engineers on all field tools and technology.
- Perform system maintenance on field controllers, servers and workstations, and field hardware.
- Communicate issues and recommend system enhancements, upgrades, and/or repairs.
- Maintain feedback on equipment scheduling and modifications needed.
- Manage assigned work to exceed customers’ time and quality expectations.
- Communicate and document project status and details for the customer.
- Provide site-specific training to owners/operators on the upgrades/service.
- Provide technical support for the Branch Offices on an as needed basis.
- Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.
- Participate in the creation and updating of the training content for Service Engineers.
- Create and maintain standard work instructions in accordance with the Operations Manual guidance.
- Provide local training and guidance that is aligned with ALFO standard work and best practices.
- Collaborate as a member of internal cross-functional teams to drive timely resolution of customer needs and ensure consistent service experience.
Requirements:
- High School Diploma or GED.
- 6+ years of experience in Building Automation, HVAC, or related field.
- Possess a current Driver’s License and is insurable by the company’s insurance.
- Capable of climbing ladders or using other lift equipment more than 8 feet above grade, and capable of lifting items up to 50lbs.
- Knowledge of TCP/IP networks including wireless technologies.
- Ability to communicate technical information to a non-technical audience.
- Able to read and understand Architectural, Mechanical, and Electrical blueprints.
- Experience interacting with a large and diverse number of simultaneous challenges, requiring knowledge of multiple disciplines.
- Bachelor’s degree, associate degree, Technical/Business School Certificate or Diploma in HVAC Controls, or related field.
Benefits:
- Health Care Benefits : Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave : Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability : Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
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