Technical Support, User Engagement Lead
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Job Description
Data Linkage Technical Support Lead overseeing user engagement and program operations. Collaborating with federal clients and technical teams for a large federal data access initiative.
Responsibilities:
- Manage the full lifecycle of user engagement, training, DUA processing, and analytic output review
- Lead end-to-end management of user-facing program operations workstreams
- Coordinate with federal customers and technical leads to translate program policies
- Oversee day-to-day execution of operational activities
- Manage development and use of dashboards and metrics
- Lead planning and delivery of communications, documentation, and training
- Oversee analytic output and disclosure review processes
- Plan and execute data linkage operations related transition activities
- Provide stakeholder engagement leadership and support continuous improvement
Requirements:
- Bachelor's degree in a relevant discipline
- Minimum 5+ years of experience supporting federal agencies, research organizations, or healthcare systems in program operations, data access, or research support roles
- Minimum 2+ years of experience as Lead on projects of comparable size and scope
- Technical background to oversee stakeholder engagement, data governance, technical assistance
- Demonstrated experience leading program operations or program management
- Strong understanding of project and program management practices
- Experience working with federal data access, privacy, or governance requirements
- Proven ability to manage multiple concurrent workstreams, deadlines, and stakeholder groups
- Excellent written and verbal communication skills
Benefits:
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work hours
- Professional development opportunities
- Paid parental leave
- Military leave
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