Technical Support – User Engagement Project Manager
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Job Description
Technical Support & User Engagement Project Manager overseeing user support for federal health research projects. Responsible for project management, training, and stakeholder engagement.
Responsibilities:
- Lead project management across technical support and user engagement workstreams
- Coordinate communications, training, and metrics/reporting to support researchers
- Develop and maintain project plans, schedules, milestones, and budgets
- Manage day-to-day execution across program support workstreams
- Serve as a primary liaison for user engagement and technical support
- Organize and facilitate user engagement and governance meetings
- Monitor operational performance using dashboards and metrics
- Support all DUA-related workflows
- Coordinate development of training materials, webinars, and user guides
- Support analytic output and disclosure review workflows
- Capture lessons learned, standardize templates, and propose process enhancements
- Assist with project-level planning and execution of study closeout and transfer requirements
- Support public-facing website content planning and updates
Requirements:
- Bachelor’s degree in public health, health services research, information systems, project management, public administration, or a related discipline
- 5+ years of relevant experience
- Experience with CMS Accrual Data
- 3+ years of technical experience providing technical assistance and communicating with grantees
- 2+ years of experience on projects of comparable size and scope
- Possess knowledge of federal communication policies
- Current professional certifications (PMP, CISSP, CISM, SANS GSNA)
- Demonstrated experience managing projects in federal research, health, or health research environments
- Strong understanding of project management practices
- Ability to collaborate effectively with technical, policy, and user support teams
- Experience working with federal data access, privacy, and governance workflows
- Excellent organizational skills
- Strong written and verbal communication skills in English
- Ability to obtain and maintain a Public Trust or higher and authorization to work in the United States
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work week to own your priorities at work and at home
- Paid parental, military, bereavement and jury duty leave
- 15 days of paid leave per calendar year
- 10 paid holidays per year
- GDIT Paid Family Leave program providing up to 160 hours of paid leave in a rolling 12 month period
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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