Support Engineer
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Job Description
Support Engineer providing technical problem resolution for healthcare information technology company. Working with end-users to ensure technology meets standards and delivers proper medicine on time.
Responsibilities:
- Provide technical and network problem resolution to end-users (customers and internal)
- Perform a question-based diagnosis process while guiding users through step-by-step solutions
- Complete IT questionnaires, assessments, and work with hospital IT & Pharmacy teams to ensure hardware and software meets their standards
Requirements:
- Bachelor's degree in related field preferred
- 2-5 years of experience in administering and/or troubleshooting issues related to hardware, systems, and networks
- Strong Excel, SQL, Working with data sets to analyze issues
- CISSP, A+, Security+, CISM, Net+ or equivalent certifications strongly preferred
- Strong analytical and problem-solving skills
- Professional and polite demeanor
- Knowledge and experience in a SaaS environment is preferred
- Ability to travel up to 10% of the time
Benefits:
- Competitive salary
- Time off when you need it – unlimited vacation days!
- Generous insurance coverage
- 401k program with a company match
- Fun, collaborative culture!
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