IT Support Engineer
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Job Description
IT Support Engineer taking ownership of internal IT operations, integrating agency systems at Dwelly. Managing technical support, infrastructure, and acquisitions for seamless productivity.
Responsibilities:
- Own day-to-day IT support for the internal team through our ticketing system, ensuring issues are resolved quickly and effectively.
- Manage employee onboarding and offboarding processes, including device setup, account provisioning, access control, and maintaining accurate access records.
- Support end users across tools such as Microsoft 365, Google Workspace, Slack, Notion, Jira, and other business-critical systems.
- Act as the technical point of coordination with our managed service providers (MSPs) and third-party contractors, tracking delivery, escalating priorities, and providing technical direction where needed.
- Troubleshoot infrastructure issues such as VPN connectivity, remote access, networking, email delivery, and device management.
- Maintain and improve internal systems reliability, security, and operational efficiency across a distributed environment.
- Work closely with the integration team to assess the technology stack of acquired agencies and centralise technical assets.
- Support migrations from legacy environments, including on-premise Windows servers, websites, email systems, domains, hosting, file storage, and user accounts.
- Connect newly acquired agencies to Dwelly’s core platforms including payment systems, referencing providers, and operational tools while minimising disruption during transition.
- Administer and optimise internal tools including Jira, Slack, Notion, Microsoft 365, Azure, Intune, Google Workspace, and related SaaS systems.
- Identify repetitive manual processes and automate them through scripting, APIs, workflows, or AI tools wherever possible.
- Continuously improve support operations, documentation, access management, and system scalability to support Dwelly’s rapid growth.
Requirements:
- Strong communication skills and fluency in English.
- Higher degree education.
- Experience supporting macOS, Linux, and Windows environments.
- Experience administering Microsoft 365, Google Workspace, Slack, Jira, and Notion.
- Strong networking fundamentals including DNS, VPN, SSL, firewalls, SSH, routers.
- Ability to troubleshoot hardware, software, access, and user support issues independently.
- Strong problem-solving skills – ability to approach challenges logically and propose practical solutions.
Benefits:
- The role is fully remote, providing flexibility and enabling seamless collaboration with our geographically distributed team
- Competitive salary with the potential for equity options based on performance, recognising exceptional contributions to our integration success
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